Front Desk Receptionist - Bilingual Spanish
Company: America's Best Contacts & Eyeglasses
Location: Pembroke Pines
Posted on: May 8, 2024
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Job Description:
America's Best is part of National Vision, one of the largest
optical retailers in the United States. The America's Best brand
continues to grow, with 950 stores and counting. Each location
combines both parts of the optical equation - eyewear and eye care
- into one excellent experience at a single low price.
For more details about America's Best, visit AmericasBest.com
(https://www.americasbest.com/about-us) .
At National Vision, we believe everyone deserves to see their best
to live their best. We help people by making quality eye care and
eyewear more affordable and accessible.
As the face of our stores, Receptionists are responsible for
greeting and welcoming customers in a friendly manner as soon as
they arrive at the store. They keep organized patient records and
help patient schedules flow smoothly. They're the glue to our
operations, helping everyone to stay on track. The role provides
prompt, courteous service to customers either on the phone or in
person.
How would you like Sundays off? Yes, every Sunday we're closed!
What would you do? - The Specifics
Ensures high quality customer service while following all safety
protocols.
Ensures a smooth flow of customers through the store.
Answers, screens, and forwards incoming phone calls in accordance
with National Vision protocol.
Processes and understands managed care plans while obtaining
document information from the insurance company as needed.
Provides customers basic and accurate information.
Schedules and confirms appointments, follow-up visits and
classes.
Files all patient records daily and pulls patient files for the
next day's appointments.
Checks order status and notifies customers when orders are in or of
any delays.
Keeps reception area tidy and presentable with all necessary
materials.
Receives, sorts, distributes daily mail/deliveries and maintains
inventory of office supplies.
Participates in regularly scheduled mandatory communication
meetings.
Are you the right fit? - The Suitable Talent
Fluent in reading and speaking both English and Spanish.
Experience as a Receptionist, Front Office Representative or
similar role preferred but not required.
0-2 years related experience or training preferred.
Experience handling multiple phone lines preferred.
Strong customer service skills required.
Strong organizational skills required.
Taking Care of our People
We understand the importance of financial health and security, and
because of that, we provide competitive compensation to all
Associates - including bonus potential for every position in the
store! We also offer a comprehensive benefits package including
health and dental insurance, 401k retirement savings with company
match, flex spending account, paid personal time off, paid company
holidays, parental leave, employee eyewear discount and much, much
more. At National Vision, we strive to deliver opportunities for
professional growth and long-term career fulfillment. We provide
training programs, access to educational courses and pride
ourselves on the ever-increasing amount of promotions from
within.
Please see our website www.nationalvision.com to learn more.
We are an equal opportunity employer. We evaluate qualified
applicants without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, genetic information,
disability, veteran status, and other legally protected
characteristics.
Keywords: America's Best Contacts & Eyeglasses, Bonita Springs , Front Desk Receptionist - Bilingual Spanish, Other , Pembroke Pines, Florida
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