Group Housing Billing Coord - JW Marriott Marco Island Beach Resort - (19073497)
Company: Marriott International, Inc.
Location: Bonita Springs
Posted on: June 3, 2019
Here's To Your Journey with JW Marriott Marriott International
portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott Internationals flagship brand with more
than 500 global locations, is advancing the art of hosting so that
our guests can travel brilliantly. As a host with Marriott Hotels,
you will help keep this promise by delivering premium choices,
sophisticated style, and well-crafted details. With your skills and
imagination, together we will innovate and reinvent the future of
travel. JW Marriott is part of Marriott International''s luxury
portfolio and consists of more than 80 beautiful properties in
gateway cities and distinctive resort locations around the world.
JW believes our associates come first. Because if youre happy, our
guests will be happy. Its as simple as that. Our hotels offer a
work experience unlike any other, where youll be part of a
community and enjoy a true camaraderie with a diverse group of
co-workers. JW creates opportunities for training, development,
recognition and most importantly, a place where you can really
pursue your passions in a luxury environment. Treating guests
exceptionally starts with the way we take care of our associates.
Thats The JW Treatment. The JW Marriott Marco Island Beach Resort,
located at 400 S. Collier Blvd., Marco Island, Florida, 34145 is
currently hiring a Group Housing Billing Coord. Responsibilities
include: Assist hotel group guests to ensure a successful event by
being the housing and billing contact from pre-arrival through
departure; providing excellent service and hospitality following
the brand guidelines. Process all reservation requests, changes,
and cancellations received by phone, fax, or mail. Identify guest
reservation needs, determine appropriate room type, and verify
availability of room type and rate. Explain guarantee, special
rate, and cancellation policies to callers. Accommodate and
document special requests. Set-up proper billing accounts (i.e.
share-with, room/tax/incidentals, tax exempt, direct/special
billing, and group bookings) according to accounting policies.
Prepare, review, and issue bills, invoices, and account statements
according to company procedures. Provide excellent service to both
internal and external customers. Ensure compliance with standard
and local operating procedures (SOP''s and LSOP''s). Work closely
with various departments and outside entities to achieve successful
groups from pre-arrival through final bill. Follow all company and
safety and security policies and procedures; ensure uniform and
personal appearances are clean and professional; maintain
confidentiality of proprietary information and protect company
assets. Report all accidents, injuries, and unsafe work conditions
to the manager. Welcome and acknowledge all guests according to
company standards, anticipate and address guests'' service needs,
assist individuals with disabilities, and thank guests with genuine
appreciation. Speak with others using clear and professional
language; answer telephones using appropriate etiquette. Prepare
and review written documents accurately and completely; read and
visually verify information in a variety of formats. Comply with
quality assurance expectations and standards. Develop and maintain
positive working relationships with others, support team to reach
common goals, and listen and respond appropriately to the concerns
of employees. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors. To
apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? Additional
Location - Naples, Florida; Fort Myers, Florida Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., Bonita Springs , Group Housing Billing Coord - JW Marriott Marco Island Beach Resort - (19073497), Accounting, Auditing , Bonita Springs, Florida
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