Front Office Supervisor - JW Marriott Marco Island Beach Resort (170012CR)
Company: Marriott International
Location: Bonita Springs
Posted on: September 30, 2019
Heres To Your Journey with Marriott Hotels Resorts Suites Marriott
Hotels Resorts Suites is one of Marriott Internationals 30 renowned
hotel brands. As the worlds leading hospitality company, we offer
unmatched opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration.
The JW Marriott Marco Island Beach Resort, located at 400 S.
Collier Blvd., Marco Island, FL, 34145 is currently hiring a Front
Office Supervisor. Responsibilities include: Complete designated
cashier and closing reports in the computer system. Review shift
logs/daily memo books and document pertinent information in
logbooks. Contact appropriate individual or department (e.g.,
Bellperson, Housekeeping) as necessary to resolve guest call,
request, or problem. Process all guest check-ins by confirming
reservations in computer system, verifying guest identity,
requesting form of payment, assigning room, and activating and
issuing room key. Sell a room/accommodation to guests without
reservations based on availability. Ensure rates match market codes
and that any exceptions are documented. Ensure checks that come
from outlets (e.g., Health Club, Retail Shop) are scanned and
charged to room. Assist management in training, evaluating,
counseling, disciplining, and motivating and coaching employees;
serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process. Report accidents,
injuries, and unsafe work conditions to manager; complete safety
training and certifications. Follow all company policies and
procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests
service needs; assist individuals with disabilities; thank guests
with genuine appreciation. Speak with others using clear and
professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others. Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time or for an entire
work shift. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 25 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors. To
apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
instagram.com/marriottcareers lifeatmarriott on Snapchat So, we
ask, where will your journey take you? Marriott International is an
equal opportunity employer committed to hiring a diverse workforce
and sustaining an inclusive culture. Marriott International does
not discriminate on the basis of disability, veteran status or any
other basis protected under federal, state or local laws.
Keywords: Marriott International, Bonita Springs , Front Office Supervisor - JW Marriott Marco Island Beach Resort (170012CR), Administration, Clerical , Bonita Springs, Florida
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