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Desktop Engineer

Company: Herc Rentals
Location: Bonita Springs
Posted on: January 17, 2022

Job Description:

Req #: 37921Herc Rentals Inc. is a premier, full-service equipment rental firm - providing our customers the equipment, services, and solutions they need to achieve optimal performance safely, efficiently, and effectively. A pioneer of the equipment rental industry, Herc Rentals continues to evolve and grow through technological innovations, expanded product offerings, and value-added services, and consultative solutions to support its customers' projects.With more than 55 years of equipment-rental expertise, approximately 4,900 employees, and approximately 270 company-operated locations across North America, Herc Rentals serves a broad range of end markets, including construction; industrial operations, refineries and petrochemical operations; governmental entities and contractors; disaster recovery and remediation; infrastructure; railroad operations; utilities; film, television, live entertainment, and special event production; agricultural operations; and facilities management.
Short DescriptionThe Desktop Engineer's role is to ensure the stability, integrity, and efficient operation of the in-house end-user compute that supports core organizational functions. This is achieved by monitoring, maintaining, supporting, and optimizing all deployed desktop solutions and associated endpoint maintenance. Desktop Engineer will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues to maximize the benefit of IT endpoint solution deployed and end-user experience.
ResponsibilitiesStrategy & Planning

  • Collaborate with infrastructure staff to ensure smooth and reliable operation of endpoint solutions for fulfilling business objectives and processes.
  • Contribute and maintain an end-user compute roadmap
  • Develop endpoint computing strategy and business cases
  • Work with executive team members, decision-makers, and stakeholders to define business requirements and endpoint computing goals, and to identify and resolve endpoint business issues.Acquisition & Deployment
    • Design and deploy new endpoint applications and enhancements to existing applications, software, and operating systems.
    • Design, architect, and implement defensive security controls for endpoints, Desktop as a Service, and VDI Solutions.
    • Assists in the development, testing, and operations of new security policies, tools, software, and deployment tools.
    • Perform cost-benefit and return on investment analyses for proposed endpoint solutions or new software implementation to aid management in making implementation decisions.
    • Adopt a security first approach to all planning and strategy
    • Interact and negotiate with vendors, outsourcers, and contractors to secure system-related products and services.Operational Management
      • Gauge the effectiveness and efficiency of existing endpoint deployment and imaging; develop and implement strategies for improving or further leveraging these solutions.
      • Regularly review ServiceNow incidents for failure pattern and problem identification
      • Propose and create system design models, specifications, diagrams, and charts to provide direction to operational and deployment teams.
      • Design and perform end user personal files backup and audits successes of the backup procedures, and other recovery processes in accordance with the company's disaster recovery and business continuity strategies.
      • Design, create, test, implement and oversee the deployment of software packages, patching, and remediation of endpoint vulnerability
      • Create and maintain documentation as it relates to endpoint configuration, roadmap, mapping, processes, and service records.
      • Ensure compatibility and interoperability of in-house computing systems.
      • Monitor and test endpoint system management performance; prepare and deliver system performance statistics and reports.
      • Provide orientation and training to end users for all modified and new software and process implementation.
      • Oversee the timely deployment of patches and vulnerabilities to meet Herc SLAs
      • Review, test and implement proposed and approved endpoint security configuration
      • Provide guidance and assign tasks to Desktop Engineers
        RequirementsKnowledge & Experience
        • Proven experience in overseeing the design, development, and implementation of endpoint, applications, and related products.
        • Experience with software packaging, testing, and deployment leveraging scripts
        • Experience implementing and deploying physical endpoint, Virtual Desktop Infrastructure (VDI), and Desktop As A Service (DaaS)
        • Experience managing end-user experience through usage of Group Policies
        • Experience with enterprise image management, deployment, and maintenance
        • Experience creating presentation material and analyzing data using the Microsoft office products
        • Excellent understanding of the organization's goals and objectives.
        • Knowledge of applicable data privacy practices and laws.
        • Good project management skills.
        • Excellent written, oral, and interpersonal communication skills.
        • Ability to conduct research into systems issues and products as required.
        • Ability to communicate ideas in both technical and user-friendly language.
        • Highly self-motivated and directed, with keen attention to detail.
        • Proven analytical and creative problem-solving abilities.
        • Able to prioritize and execute tasks in a high-pressure environment.
        • Strong customer service orientation.
        • Ability to work in a fast-paced environment; ability to multi-task, change direction, effectively prioritize, and meet deadlines Education Background
          • The Senior Desktop Engineer will have a bachelor's degree and 10 years of Engineering experience, associate degree and 12 years related experience, or 15 years related experience.
          • ITIL certification is a plus
          • Microsoft and VDI related certification a plus
          • Other IT-related certifications favorableSkill
            • Minimum of five (5) years of desktop engineering experience
            • Experience using scripting PowerShell to automate tasks is required.
            • Strong Windows registry knowledge required
            • Knowledge of OKTA SSO and MFA solutions is a plus
            • Experience with Intune and ECM (formally SCCM) preferred
            • Experience in AWS workspaces, Azure Virtual Desktop, Citrix VDI, VMWare VDI is a plus
              Our long-term strategy underscores the understanding that our success depends on the dedication and capability of our team members. We are focused on attracting, retaining, and empowering talented and dedicated people to build the best team in the equipment rental industry. We also seek to build a team that reflects the variety of people, cultures, and communities we interact with every day and to create an inclusive, productive environment in which all team members feel valued and respected.
              Herc Rentals provides an excellent compensation and benefits package, which includes a competitive salary, retirement savings plan, tuition reimbursement, comprehensive medical, dental, vision care, life insurance coverage, paid vacation, and holidays.Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.

Keywords: Herc Rentals, Bonita Springs , Desktop Engineer, Engineering , Bonita Springs, Florida

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