ServiceNow Program Manager
Company: Dell
Location: Bonita Springs
Posted on: February 19, 2021
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Job Description:
ServiceNow Program Manager Location: Round Rock, TX; Hopkinton,
MA; or Remote - US From commercial contracts to cyber security, IP
to ethical practices ? Dell?s Legal teams always have new,
interesting and complex challenges to tackle. Legal Operations
provides all the administrative, reporting and program management
support they need to succeed. Whether focused locally, regionally
or globally, Legal Operations professionals develop plans, oversee
programs and processes and maintain records. They review legal
data, provide policy information and legal advice across the
organization and manage a wide range of legal business matters.
Overview As the ServiceNow Program Manager, this individual will
play an important part in the Legal team?s digital transformation
strategy. The ServiceNow Program Manager will set the strategy and
management for the Legal ServiceNow Program. As a member of our
Legal Operations team, the individual in this role will be tasked
with designing and operationalizing the proper governance that will
enable the organization to be strategic in the use of the
ServiceNow platform. The four key categories of governance this
individual should apply include: Technical: establishes standards
to ensure the platform is technically sound and following good
practices to ensure upgradability, usability, manageability,
performance, and scalabilityStrategy: establishes governing bodies
and activities that align the platform with the overall business
strategiesPortfolio: establishes the processes and documentation
related to the management of services provided on the platform ad
multiple work-streamsConvergence: focuses on the integration of the
ServiceNow platform with the enterprise standards and data
management between other systems The ServiceNow Program Manager
will implement an overarching framework to provide the necessary
guidance and structure that allows for the program to move quickly
while continuing to focus on long-term goals and value realization.
The framework should be designed to drive the following: Align
stakeholders on strategy, goals, and executionDrive and shape
demand for Legal ServiceNow platform consumptionMeasure and assess
value realizationUnderstand ServiceNow's place in the larger Legal
Technology landscapeSupports adoption across the organization Key
Responsibilities Elevates the use of ServiceNow to properly support
the department's current self-service enablement needs and future
ones as a program vs. just another tool optionDrives continual
improvements and platform optimizations by staying up-to-date on
latest releases and possible opportunities for expansion; maintains
system and data integrity by defining and implementing best
practices for upgrades, performance and scalabilityLeads efforts
for requirements gathering for identified ServiceNow solution
opportunities; enables alignment to organizational goals and
visionDevelops, implements, and maintains ServiceNow solutions as
well as any other third party application solutions deemed
necessaryService Portal Redesign and User Experience optimization;
leads design sessions and feasibility assessment in support of
potential developmentActs as the main liaison with IT business
partners to ensure timely resolutions to
incidents/requests/problems, drive to resolution of any issues with
ServiceNow integrations, and research and coordinate with required
technical and business resources for outage resolutionManages
platform release strategy and roadmap in collaboration with IT
Essential Requirements Bachelor?s degree with 12+ years relevant
experience; or equivalent combination of
education/experienceIn-depth experience building/implementing
large-scale programs, projects, and/or transformational initiatives
to enable a business functionExperience with multiple
implementations/deployments of ServiceNow solutions, including
integrating ServiceNow platform with other systemsKnowledge of
product roadmaps and platform management for ServiceNowExperience
with technical services migration and transformational programs
Desired Requirements Familiarity with SaaS deployments and its
supporting architectureITIL and/or ITSM certificationServiceNow
certification/trainingExperience implementing ITIL or ITSM-related
enterprise softwareExperience working with enterprise software
companies and/or consulting companiesExperience implementing global
programs Key Characteristics Strong communication skills; able to
modulate communications based on audienceAbility to build and
maintain relationships with business counterparts and provide
excellent customer serviceAbility to work both independently and in
a team-oriented, collaborative environment Dell Technologies is a
unique family of businesses that helps organizations and
individuals build their digital future and transform how they work,
live and play?providing customers with the industry?s broadest and
most innovative technology and services portfolio. We value our
customers, winning together, innovation, results and integrity.
Grow your career with a highly competitive salary, bonus programs,
world-class benefits and unparalleled learning and development
opportunities? all at a company that is proud to be diverse and
inclusive. Learn more on how we are closing the diversity gap. Dell
is committed to the principle of equal employment opportunity for
all employees and to providing employees with a work environment
free of discrimination and harassment. All employment decisions at
Dell are based on business needs, job requirements and individual
qualifications, without regard to race, color, religion or belief,
national, social or ethnic origin, sex (including pregnancy), age,
physical, mental or sensory disability, HIV Status, sexual
orientation, gender identity and/or expression, marital, civil
union or domestic partnership status, past or present military
service, family medical history or genetic information, family or
parental status, or any other status protected by the laws or
regulations in the locations where we operate. Dell will not
tolerate discrimination or harassment based on any of these
characteristics. Dell encourages applicants of all ages. Read the
full Employment Opportunity Policy here. LIPRIORITY
Keywords: Dell, Bonita Springs , ServiceNow Program Manager, Executive , Bonita Springs, Florida
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