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Membership & Wellness Director - Bonita Springs Location

Company: The SKY Family Ymca
Location: Bonita Springs
Posted on: February 22, 2021

Job Description:

Membership & Wellness Director - Bonita Springs Location Under the supervision of the E xecutive Director , the Membership & Wellness Director is responsible for member attraction and retention, communications, hiring, training and supervising member service desk staff. In addition, responsibilities include developing plans; implementing new procedures and methods to achieve strategic goals, and maintaining community relationships. Must be detail oriented with proven ability to manage confidential information and multitask. This position overseas Membership, Wellness and Aquatics.-- ESSENTIAL FUNCTIONS:

  • Responsible for new member attraction through community involvement and relationship building with local business and organizations.
  • Recruits, hires, train, and evaluate Membership Services staff team. Will provide leadership in ensuring all member service staff is equipped to provide the best member service possible at all times.
  • Perform the duties of Membership Services Associate and leads by example.
  • Build relationships with members, program participants and community partners.
  • Motivate and train staff to improve membership and member retention.
  • Practice strong fiscal stewardship in the execution of financial and membership policies and procedures.
  • Coordinates all membership reporting, surveys and tabulations as requested by management.
  • Promotes program and membership enrollment in interactions with existing and potential members. Is highly visible at the front desk and in the facility.
  • Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
  • Develops and directs high quality relationship-based engagement strategies. Models relationship building skills (including Listen First) in all interactions with staff, volunteers, members, and the community
  • Maintain confidentiality of sensitive personal and financial data for each member.
  • Monitoring and enforcing membership policies and procedures.
  • Manage the accuracy and productivity of day-to-day activities of the membership process -i.e. cancelation, associate renewals, on-hold request, existing member changes, and new member application/bank draft and suspending bank draft
  • Accurately process new program registrations including cash transactions and maintenance of member records. Respond to inquiries both in person, phone and email.
  • Handle and Solve Member Complaints
  • Supports membership events including Member Appreciation Days at the YMCA and represents the YMCA at community events to promote the YMCA.
  • Respond to emergency situations by adhering to the safety policies and procedures set for the Association.
  • Responsible for upholding all staff safety requirements including cleaning protocols throughout the day, as required by my department.
  • Perform other duties assigned QUALIFICATIONS:
    • Bachelor's degree in related field preferred or equivalent combination of education and experience.
    • Previous supervisory experience in customer service preferred.
    • Excellent personal computer skills and experience with standard business software.
    • Ability to relate effectively to diverse groups of people from all social and economic segments-- of the community.
    • Successfully complete State of Florida Criminal History Background Check requirements as well as meet the Association's policies on background screening
    • Able to prioritize, meet deadlines, and maintain confidentiality
    • Positive attitude, Self starter with high energy
    • Adhere to drug/alcohol/smoke free workplace policy CERTIFICATIONS AND TRAINING REQUIREMENTS:
      • CPR and First Aid Certifications required
      • Completion of YMCA of the USA Child Abuse and Neglect class
      • Completion of the YMCA's Blood Borne Pathogens training
      • Completion of YMCA's Listen First Training
      • Staff Safety Requirements/Cleaning Protocols
      • Additional training classes as recommended by Supervisor Who referred you to this position? Enter their first and last name here. What's your citizenship / employment eligibility?* What's your highest level of education completed?* Are you 18 years of age or older?* Desired salary* Have you ever been convicted of a felony?* Were you ever employed by YMCA-USA or a local YMCA?* Who was your Present or Last Employer?

        Please give the following information; Name of Employer, Title/Position, Address, Telephone Number, Employment Dates, Starting Salary, Final Salary, Reason for Leaving, Description of Duties* Please list 2 Previous Employers if Applicable

        Please give the following information; Name of Employer, Title/Position, Address, Telephone Number, Employment Dates, Starting Salary, Final Salary, Reason for Leaving, Description of Duties* What training or certifications do you have ? Check all that apply.* Lifeguard Training Water Safety Instructor Standard CPR Professional Rescuer CPR First Aid YMCA Instructor None of the Above List any Volunteer Activities

        Please include Organization, Position/Offices Held, Description of Responsibilities and Services, No. of Yrs.* Explain briefly why you are interested in working for our association.* Please list 1 Relative and 2 Professional References who know of your qualifications and/or background and experience.

        Please include Name/Relationship to You, Profession, Phone Number and/or Email address* I hereby authorize you to check all my educational references and the personal and employment references as indicated below; I further authorize these references to release to you all information that they have about me (check all that apply):* Present Employer Present Employer after accepting this position Previous Employers Additional References Listed Can you perform the essential functions of the position for which you are applying with or without reasonable accommodations?* Yes No I understand that the YMCA is a mission driven, human service organization founded on the core values of caring, honesty, respect and responsibility. In applying for employment with the YMCA I acknowledge that I am willing to hold myself to a higher standard and model the core values of the YMCA in my professional and personal conduct in and around the YMCA, its members and guests.* Yes No The following questions are entirely optional. To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more .

Keywords: The SKY Family Ymca, Bonita Springs , Membership & Wellness Director - Bonita Springs Location, Executive , Bonita Springs, Florida

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