Event Operations Manager - JW Marriott (21117251)
Company: Marriott International, Inc.
Location: Bonita Springs
Posted on: January 17, 2022
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JW Marriott Marco Island Beach Resort located at 400 South Collier
Boulevard, Marco Island, FL, 34145 is hiring a Event Operations
Directs and motivates team while personally assisting in providing
high quality service based on requirements and standards. Monitors
and controls financial and administrative responsibilities
including asset protection. Provides clear and concise
communications to everyone having ownership in the success of the
event. Identifies training opportunities and plans a strategy to
Education and Experience
High school diploma or GED; 2 years experience in the event
management, food and beverage, or related professional area.
CORE WORK ACTIVITIES
Managing Banquet Operations
Projects supply needs for the department, (e.g., tables, and
chairs, banquet tables, meeting sets, props).
Applies knowledge of all laws, as they relate to an event.
Understands the impact of Banquet operations on the overall success
of an event and manages activities to maximize customer
Adheres to and reinforces all standards, policies, and
Maintains established sanitation levels.
Manages departmental inventories and maintains equipment.
Schedules Event Services staff to forecast and service standards,
while maximizing profits.
Assists team in developing lasting relationships with groups to
retain business and increase growth.
Participating in and Leading Banquet Teams
Sets goals and delegates tasks to improve departmental
Conducts monthly department meetings with the Banquet team.
Applies and continually broadens knowledge of food and wine
pairings and cutting edge cuisine with emphasis on current event
Acts as a liaison to the kitchen staff.
Leads shifts and actively participates in the servicing of
Ensuring and Providing Exceptional Customer Service
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Verifies employees understand expectations and parameters.
Strives to improve service performance.
Emphasizes guest satisfaction during all departmental meetings and
focuses on continuous improvement.
Reviews comment cards and guest satisfaction results with
Conducting Human Resources Activities
Communicates and executes departmental and property emergency
procedures and verifies staff are trained in safety procedures.
Observes service behaviors of employees and provides feedback to
Monitors progress and leads discussion with staff each period.
Participates in the development and implementation of corrective
Reviews quarterly Meeting Planner Survey results and participates
in the development and implementation of corrective action to
address service challenges; focuses on continuous improvement of
Attends and participates in all pertinent meetings.
Apply now at
Additional Location(s): Naples, Florida; Fort Myers, Florida
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people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott International, Inc., Bonita Springs , Event Operations Manager - JW Marriott (21117251), Executive , Bonita Springs, Florida
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