Client Success Manager
Company: Kriz Physical Therapy
Location: Bonita Springs
Posted on: May 19, 2023
Job Description:
Our Mission: "We help active adults and athletes preserve their
active lifestyles, despite injury or surgery, through physical
therapy and wellness. - -Our motto: "Your health is an investment,
not an expense."Due to our rapid growth, We are now looking to
bring on a client care coordinator that can take us to the next
level. If that sounds like you then let's talk some more. -If you
are reading this, you are looking for a place to call home,
somewhere you can be a part of, somewhere that you can make a
difference instead of being another number. You may be looking for
a leadership team that priorities your growth, and here that is
what you will get. - A place to call home, to make a difference,
and grow every day! - - - -As our client care coordinator, you will
be truly responsible for taking care of all our clients from the
first point of contact. Whether that is answering the phone,
reaching out to past patients, or walking through the door for the
first time. You will be an integral reason that our clients choose
us. Equally for the company you will be a crucial block to the
foundations of our success. Delivering outstanding service is just
one aspect, we want you to provide organization and structure to
the front desk, making our physical therapist's jobs easier by
maintaining full efficient schedules, develop and enhance our
practice's procedures and communicate with third party service to
maintain our accounts. - - -To achieve the level of success that we
strive for:
Possess a genuine interest in people,
talking to them, and getting to know them. - Understanding them on
a level that will help you better solve their concerns, spoken and
unspoken.Become proficient in obtaining patient insurance
information, verifying benefits, and successfully communicating the
patient's out of pocket responsibility before their first visit. -
This will also include overcoming financial objections such as, "I
can't afford it", - "Do you take my insurance?" etc.Be dependable,
on time, willing to do things because they need to be done without
thinking "that's not my job" or "that's not why I was hired." -
Your presence alone illustrates your commitment to being a team
player and making EVERYONE'S experience better, either a team mate
or client. -BE proficient with computers, software such as MS Word,
MS Excel, MS Powerpoint, Google Drive, sending and receiving email,
and managing a computer either PC or MAC.Possess a thirst to find
things that need to be done or be done better. - Never thinking,
"my job is done" but rather "what can I do next?"Be flexible in the
work hours and the type of work you do in your hours. - We know
that back pain doesn't go away after 5 pm. - Due to this and to be
successful in this role you will be required to make yourself
available from 7:30 am to 6 pm Monday-Friday and Saturday 9 am-3 pm
(during season). -Be responsible for limiting drop offs: patients
who book appointments and then drop off the schedule are not good
for either parties involved. - You will be proactive in making
regular reactivation phone calls to the people who have dropped off
of the schedule.Attend our weekly team meetings where we focus on
your development and growth, and contribute your success and
knowledge to the rest of the team.The successful client care
coordinator will share the same core values:
Emotionally engage and connect with
clients
Create memorable, personalized, and
individualized experiences for patients, staff, and guestsHave fun,
be happy, and laughProvide Impact and Action in favor of effort and
efficiencyDeliver WOW factor service for clients and team mates
Create a 5 star experienceBe
adventurous, creative, and open-mindedBuild a positive team and
friend environmentPursue growth and learning
Embrace and drive changeBe
passionate, determined, grateful, and humbleThe successful
candidate will work for the owners of the business to ensure that
these core values are present in the day to day running of the
business and ultimately responsible for the successful growth of
the business. - - -Powered by JazzHR
Keywords: Kriz Physical Therapy, Bonita Springs , Client Success Manager, Executive , Bonita Springs, Florida
Didn't find what you're looking for? Search again!
Loading more jobs...
