Director of Services
Company: Hyatt Vacation Ownership
Location: Bonita Springs
Posted on: April 17, 2024
Job Description:
Are you ready to grow your dream career while making others'
vacation dreams come true? Marriott Vacations Worldwide is a world
premier organization for Vacation Ownership with resorts at
destinations around the globe. Join our team and help deliver
unforgettable experiences that make vacation dreams come true.
JOB SUMMARY - -Manages housekeeping functions and staff to ensure
property guest rooms, public space and employee areas are clean and
well maintained. Areas of responsibility include Housekeeping,
Recreation/Health Club and, if applicable, Laundry. Directs and
works with team to successfully execute all housekeeping
operations. Strives to continually improve guest and employee
satisfaction and maximize the financial performance of the
department. Ensures that standards and procedures are being
followed. -
Relocation Assistance Available -CANDIDATE PROFILE - -Education and
Experience - -
- High school diploma or GED; 2 years' experience in the
housekeeping or related professional area. -OR -
- 2-year degree from an accredited university in Hotel and
Restaurant Management, Hospitality, Business Administration, or
related major; no work experience required. - -CORE WORK ACTIVITIES
- -Managing Housekeeping Operations - -
- Maintains -strong -working relationship with Front Office to
ensure effective communications for operational issues. -
- Obtains list of rooms to be cleaned immediately and -list -of
prospective check-outs or discharges to prepare work assignments.
-
- Inventories stock to ensure adequate supplies. -
- Ensures guestrooms, public space and employee areas are cleaned
according to operating standards. -
- Ensures compliance with all housekeeping policies, standards
and procedures. -
- Initiates and maintains an effective inspection program
including rooms, public areas, employee work and locker areas,
storage areas, recreation areas, laundry areas, garage and grounds.
- -Managing Departmental Costs - -
- Supervises and approves the budgeting and ordering of guestroom
and cleaning supplies. -
- Understands the importance of department's operation on the
overall property financial goals and educates staff on details as
appropriate. -
- Manages areas of operation to budget by reviewing operating
statements, budget worksheets and payroll progress reports. -
- Keeps the Housekeeping team focused on the critical components
of operations to drive guest satisfaction and the desired financial
results. -
- Manages department controllable expenses and cost per occupied
room to achieve or exceed budgeted goals. - -Ensuring Exceptional
Customer Service - -
- Responds to and handles guest problems and complaints
effectively. -
- Incorporates guest satisfaction as a component of departmental
meetings with a focus on continuous improvement. -
- Empowers employees to provide excellent customer service.
-
- Develops goals and expectations for direct report managers.
-
- Celebrates successes and publicly recognizes the contributions
of team members.
- Reviews employee satisfaction results to identify and address
employee problems or concerns. -
- Communicates expectations, recognizes performance, and produces
desired business results. - -Conducting Human Resources Activities
- -
- Ensures property policies are administered fairly and
consistently. -
- Ensures disciplinary procedures and documentation are completed
according to Standard and Local Operating Procedures (SOPs and
LSOPs) and supports the Peer Review Process. -
- Establishes goals and objectives for all areas of
responsibility. -
- Directs staff to strive for continuous improvement in all areas
of responsibility. -
- Interviews and hires management and hourly employees with the
appropriate skills to meet the business needs of the operation.
-
- Manages employee progressive discipline procedures for areas of
responsibility. -
- Reviews staffing levels to ensure that guest service,
operational needs and financial objectives are met. -
- Establishes and maintains open, collaborative relationships
with employees and ensures employees do the same within the team.
-
- Ensures employees are treated fairly and equitably. -#LI-OE1
-
Marriott Vacations Worldwide is an equal opportunity employer
committed to hiring a diverse workforce and sustaining an inclusive
culture.
Keywords: Hyatt Vacation Ownership, Bonita Springs , Director of Services, Executive , Bonita Springs, Florida
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