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Assistant Manager, Strategic Accounts (Commercial Collections)

Company: Herc Rentals
Location: Bonita Springs
Posted on: November 21, 2019

Job Description:

Herc Rentals Inc. (NYSE: HRI) is an equipment rental firm committed to providing its customers with unparalleled service and expert solutions needed to take on the most demanding jobs.With more than 50 years of equipment rental expertise, our growing team consists of more than 5,000 employees and 270 company-owned branches. Herc Rentals continues to evolve and grow through technological innovations, expanded product offerings, value-added services and consultative services that support its customers construction, industrial, remediation and maintenance projects.We aspire to be the supplier, employer and investment of choice in our industry, with core values that promote a culture built on honesty, excellence, respect, and commitment.Short DescriptionThe primary mission of the Assistant Manager, Strategic Accounts is to supervise and provide leadership to the Strategic Accounts Staff and assist with any issues that arise. Ensures that the customer accounts specialists best effort is expended on past dues to maximize cash and minimize Days Sales Outstanding DSO. This position reports directly to the Strategic Accounts Manager with delegated duties such as training and mentoring teams to meet and exceed departmental objectives and goals, handling escalated customer accounts issues, approving adjustments, KPI reporting, performance management and other duties as assigned by management. Solid B2B customer accounts experience is needed in order to provide the best level of customer service while identifying high risk accounts with cash flow issues. Excellent customer service, negotiation skills and attention to details are required to help promote long-term business relationships with our strategic customers and internal business partners. This customer base requires special handling and billing along with unique procedures to facilitate the payment cycle.LI-LM1Responsibilities

  • Train, mentor, drive, and manage successful performance of customer accounts teams on all activities.
  • Maintain awareness of targets to meet/exceed these targets.
  • Provide and articulate receivables reporting analysis via Excel, Access, etc.
  • Utilize appropriate judgment in releasing/holding orders, processing adjustment disputes, resolving unapplied payments.
  • Escalate account issues, working closely with sales to ensure payment within terms as well as minimize any potential for bad debt.
  • Take proactive measures to address changes regarding financial position of customers.
  • Maintain relationships with Internal and External customers to drive efficiencies in processes.
  • Lead projects, process improvements, and other customer accounts related tasks as identified by management. Professional Experience
    • 6 Years General Business Experience
    • 5 Years B2B Customer account Experience, working with national accounts
    • 3 Years Supervisory ExperienceSkills
      • Self-starter, Achievement Driver and ability to think logically & constructively
      • Strong Team Leadership, Development, and Conflict Management
      • Advance Microsoft Excel and Word
      • Professional Telephone Etiquette
      • Strong Sense of Urgency and Customer Focus
      • Excellent Verbal and Written Communication
      • Strong Organizational and Time Management Skills
      • Flexible and Adaptable to an ever-changing and fast paced environment
      • Value-Added Business ContributorAt Herc Rentals, our success depends on the success of our people. Our ability to provide exceptional service to our customers and maintain a leadership position in our industry is a result of the people we hire and develop. We are growing in dynamic new ways and we recognize that the right people, offering their ideas and expertise, will enable us to continue our success.Herc Rentals provides an excellent compensation and benefits package, which includes a competitive salary, retirement savings plan, tuition reimbursement, comprehensive medical, dental, vision care, life insurance coverage, paid vacation and holidays.Herc Rentals does not discriminate in employment on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factor.*LI-Post

Keywords: Herc Rentals, Bonita Springs , Assistant Manager, Strategic Accounts (Commercial Collections), Executive , Bonita Springs, Florida

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