Front Desk Manager, Luxury Beach Resort - (19115166)
Company: Marriott International, Inc.
Location: Bonita Springs
Posted on: November 29, 2019
Here's To Your Journey with JW Marriott Marriott International
portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott Internationals flagship brand with more
than 500 global locations, is advancing the art of hosting so that
our guests can travel brilliantly. As a host with Marriott Hotels,
you will help keep this promise by delivering premium choices,
sophisticated style, and well-crafted details. With your skills and
imagination, together we will innovate and reinvent the future of
travel. JW Marriott is part of Marriott International''s luxury
portfolio and consists of more than 80 beautiful properties in
gateway cities and distinctive resort locations around the world.
JW believes our associates come first. Because if youre happy, our
guests will be happy. Its as simple as that. Our hotels offer a
work experience unlike any other, where youll be part of a
community and enjoy a true camaraderie with a diverse group of
co-workers. JW creates opportunities for training, development,
recognition and most importantly, a place where you can really
pursue your passions in a luxury environment. Treating guests
exceptionally starts with the way we take care of our associates.
Thats The JW Treatment. The JW Marriott Marco Island Beach Resort,
located at 400 S. Collier Blvd., Marco Island, Florida, 34145 is
currently hiring a Front Desk Manager, Luxury Beach Resort.
Responsibilities include: Entry level management position that is
responsible for leading and assisting with the successful
completion of daily shift requirements. Front office areas include
Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives
to ensure guest and employee satisfaction and achieve the operating
budget. Assists in completing financial and administrative
responsibilities. CANDIDATE PROFILE Education and Experience High
school diploma or GED; 1 year experience in the guest services,
front desk, or related professional area. OR 2-year degree from an
accredited university in Hotel and Restaurant Management,
Hospitality, Business Administration, or related major; no work
experience required. CORE WORK ACTIVITIES Supporting Management of
Front Desk Team Utilizes interpersonal and communication skills to
lead, influence, and encourage others; advocates sound
financial/business decision making; demonstrates honesty/integrity;
leads by example. Encourages and building mutual trust, respect,
and cooperation among team members. Serves as a role model to
demonstrate appropriate behaviors. Understands employee positions
well enough to perform duties in employees'' absence. Handles
employee questions and concerns. Supports all areas of the Front
Office in the absence of the Front Office or Front Desk Manager.
Supports daily Front Desk shift operations. Supporting Progress
Toward Guest Services and Front Desk Goals Supports day-to-day
operations, ensuring the quality, standards and meeting the
expectations of the customers on a daily basis. Develops specific
goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and
conflicts, or otherwise negotiating with others. Participates in
department meetings and continually communicates a clear and
consistent message regarding the Front Desk goals to produce
desired results. Strives to improve service performance. Observes
staffing levels to ensure that guest service, operational needs and
financial objectives are met. Supports training of staff on
adherence to all credit policies and procedures to reduce bad debts
and rebates. Supports same day selling procedures to maximize room
revenue and property occupancy. Understands the impact of Front
Desk operations on the overall property financial goals and
objectives. Ensuring Exceptional Customer Service Provides services
that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to
understand guest needs, providing guidance, feedback, and
individual coaching when needed. Sets a positive example for guest
relations. Encourages employees to provide excellent customer
service within guidelines. Handles guest problems and complaints
seeking assistance from supervisor as necessary. Interacts with
guests to obtain feedback on product quality and service levels.
Supporting Projects and Policies Supports implementation of
customer recognition/service programs, communicating and ensuring
the process. Assists in the review of comment cards and guest
satisfaction results with employees. Ensures employees have the
proper supplies and uniforms. Assists in the use of a guest
information tracking system to ensure that a successful repeat
guest recognition program is in use to recognize guest preferences
and aid in problem resolution. Supporting Handling of Human
Resource Activities Identifies the developmental needs of others
and coaching, mentoring, or otherwise helping others to improve
their knowledge or skills. Provides guidance and direction to
subordinates, including setting performance standards and
monitoring performance. Provides feedback to individuals based on
observation of service behaviors. Participates in an ongoing
employee recognition program. Supports training when appropriate.
Participates in the employee performance appraisal process.
Additional Responsibilities Provides information to supervisors,
co-workers, and subordinates by telephone, in written form, e-mail,
or in person. Analyzes information and evaluating results to choose
the best solution and solve problems. Informs and/or updating the
executives, the peers and the subordinates on relevant information
in a timely manner. Performs all duties at the Front Desk as
necessary. Understands the functions of the Bell Staff, Switchboard
and Concierge/Guest Services operations. Complies with loss
prevention policies and procedures. To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? Additional
Location - Naples, Florida; Fort Myers, Florida Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., Bonita Springs , Front Desk Manager, Luxury Beach Resort - (19115166), Executive , Bonita Springs, Florida
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