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Customer Service Representative

Company: Kelly Services
Location: Bonita Springs
Posted on: November 19, 2021

Job Description:

CUSTOMER SERVICE SPECIALIST NEEDED TO WORK AS AN DELIVERY SURVEY INTERVIEWIER - This is a remote position, but you may be called into the local office periodically, so local candidates only are asked to apply.
This is a temp-to-hire opportunity with one of our Premier Customers in the Bonita Springs, Florida area.
Hours (must be flexible): - 7:00 a.m. - 6:00 p.m. availability. - Customer will pay overtime as they are working over 8 hour days at this time, but will be going to a regular 40 hour week in the future.
Days: - Monday - Friday.
Payrate: - $15.00/hr.

Job Summary/Description:
The Delivery Survey Interviewer supports the business by making daily outbound calls to customers that we delivered equipment to on the previous business day. The outbound calls are made to various customers asking a series of questions to which the answers are input into a tracker. The data that is collected assists us in determining how we as a company are performing in our delivery of equipment to customers.
This position reports to the Support Services Manager.
Initiates approximately 80 to 120 outbound calls per day
Data entry of feedback collected
Follow up with branch personnel as needed
Assist in projects and other tasks as identified by management
Professional Experience
Customer service
Data entry
Professional Telephone Etiquette
Microsoft Excel and Outlook
Strong sense of Urgency and Customer Focus
Skilled in both Verbal and Written Communication
Organizational and Time Management Skills
Ability to work with minimal supervision
Critical thinking skills
Creative problem solver
Detail oriented


You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.
Why Kelly - ?
As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly -
At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

Keywords: Kelly Services, Bonita Springs , Customer Service Representative, Hospitality & Tourism , Bonita Springs, Florida

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