Guest Service Representative - Hampton by Hilton Bonita Springs / Naples-North FL
Company: MCKIBBON HOTEL MANAGEMENT, INC.
Location: Bonita Springs
Posted on: June 22, 2022
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Job Description:
Job Type Full-timeDescriptionNOW HIRING FULL TIME FRONT
DESKImmediate $300 Sign On Bonus with first paycheck!Starting
$15.00 per hourFULL BENEFITS, BONUSES, PAID VACATIONS, PAID
HOLIDAYS, 401KWhat Makes a McKibbon Hotel Front Desk Agent?The
hotel front desk agent is often the first person to interact with
guests, providing exceptional customer service. As the friendly
face of the property, the front desk agent has a relatable
personality and a great desire to work with people. You are
responsible for communicating in a welcoming and efficient manner,
while ensuring that guests' needs are properly addressed. We offer
competitive compensation and benefits, a tight-knit and supportive
work environment, plus numerous opportunities for professional
development and advancement. Become part of our family and see why
so many of our associates have made McKibbon Hospitality their
career home.A Day in the Life:Provide exceptional customer
serviceYou will anticipate guests' needs, respond promptly and
acknowledge all guests in a timely manner.You will maintain
positive guest relations at all times.You will resolve guest
complaints and ensure guest satisfaction.You will maintain a
complete knowledge of: hotel features/services, hours of
operations, room rates, special packages and promotions, daily
house count and expected arrivals/departures, and scheduled daily
group activities.You will process all guest check-ins, and verify
registration information with the guest.You will handle overbooked
or 'walked' guests.You will accept and record wake-up call
requests.You will communicate pertinent guest information to
designated departments/personnel (i.e., special requests, amenity
delivery).You will resolve discrepancies on the room status report
with housekeeping.You will train with and learn Food and Beverage
operations to fill in as needed. Requirements Previous experience
working as a front desk agent or in a similar roleA high school
diploma or equivalent vocational training certificateExperience
working at a hotel establishment (highly desired)Flexible work
scheduleProficiency with computersBasic math skillsThe ability to
provide excellent customer service and maintain a professional
demeanor at all timesThe ability to input and access information in
the property management system and/or points-of-sale systemGreat
verbal and written communication skillsThe ability to create a fun
and supportive working environment Salary Description 15.00
Keywords: MCKIBBON HOTEL MANAGEMENT, INC., Bonita Springs , Guest Service Representative - Hampton by Hilton Bonita Springs / Naples-North FL, Hospitality & Tourism , Bonita Springs, Florida
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