PT Front Desk Representative - Fairfield Inn, Bonita Springs
Company: O'Reilly Hospitality Management LLC
Location: Bonita Springs
Posted on: May 27, 2023
Job Description:
** Join our team! Now hiring for A.M. and P.M. Front Desk /
Guest Service Representatives for Fairfield Inn & Suites by
Marriott- Bonita Springs, FL! **
Fairfield Inn & Suites by Marriott, Bonita Springs, FL is proudly
managed by O'Reilly Hospitality Management, LLC (OHM.)
At OHM, WE are:
---A forward-thinking (and growing) company offering opportunities
to engage your passions through sustainability efforts, health &
wellness, community involvement, & philanthropic outreach
efforts.
*Committed to empowering team members throughout all levels of
leadership. Every team member has the opportunity to contribute in
a unique way, making a real impact.
*Seeking supportive, collaborative and customer-service rockstars
to join our team!
What we offer:
---401k & Roth match - full-time and part-time team members are
eligible!
---Health, Dental, Vision & Life Insurance Options
---Paid Time Off, including Paid Parental Leave
---Growth Potential and Career Advancement
---Hotel/Restaurant Travel Perks & Discounts!
Essential Responsibilities:
- Takes the initiative to greet guests in a friendly and warm
manner.
- Registers and assigns rooms to guests.
- Issues room key and instructions to bell person or directly to
guest as appropriate, without announcing room numbers.
- Transmits and receives messages using telephone, fax, and
switchboard.
- Answers inquiries pertaining to hotel services, registration of
guests, and shopping, dining, entertainment, and travel
directions.
- Keep records of room availability and guests' accounts.
- Computes bill. Collects payment and makes change for
guests.
- May make, confirm, and cancel reservations for guests.
- Posts charges such as room, food, liquor, or telephone by hand
or machine.
- May make restaurant, transportation, or entertainment
reservations for guests.
- May deposit guests' valuables in the hotel safe or safe-deposit
box.
- Understands and enforces the hotel company credit
policies.
- Accounts for all cash and makes deposits in accordance with
company policies.
- Communicates effectively with other front office and hotel
departments.
- Reports to work for scheduled shifts, on time and in uniform in
accordance with company policy.
- Knows and complies with all company policies and procedures
pertaining to this position and its duties.
- Embrace O'Reach, Green Team, Guest Service, Team Member
Satisfaction, Health & Wellness, and Safety culture.
- Performs other duties and responsibilities as required or
requested.
- If functioning in a Lead Capacity: (a) takes responsibility for
assigned team members in the absence of the Supervisor, (b) assigns
work, and ensures proper performance of assigned team members.
Skills & Abilities:
- Strong leadership, management, organizational and communication
skills.
- The ability to spot and resolve problems efficiently.
- Excellent verbal and written communication skills.
- The ability to deliver results.
- The ability to work well with, as well as motivate, a variety
of personality types and maintain tact and diplomacy throughout all
interactions.
- The ability to multitask and prioritize.
- Experience with relevant brand-specific PMS.
- Have computer skills including Microsoft Word, Microsoft Excel,
etc.
Education & Experience:
- High School diploma or GED preferred.
- Hospitality customer service experience is preferred, but not
required.
Hours:
- Due to the nature of the business, scheduling may vary and
include nights, weekends, and holidays.
Physical Requirements of the Position:
- Standing for long periods of time.
- Light Work: Exerting up to 40 pounds of force occasionally
(Occasionally: activity or condition exists up to 1/3 of the time),
and/or up to 20 pounds of force frequently (Frequently: activity or
condition exists up to 1/3 to 2/3 of the time), and/or a negligible
amount of force constantly (Constantly: activity or condition
exists up to 2/3 or most of the time) to move objects.
- May be required to lift in excess of 40 pounds on occasion.
Work Conditions:
- Inside work environment. Not substantially exposed to adverse
conditions.
O'Reilly Hospitality Management, LLC, is an equal-opportunity
employer. Employment selection and related decisions are made
without regard to age, race, color, sex, sexual orientation, gender
identity, national origin, religion, genetic information,
disability, protected veteran status, or other protected
classifications.
Keywords: O'Reilly Hospitality Management LLC, Bonita Springs , PT Front Desk Representative - Fairfield Inn, Bonita Springs, Hospitality & Tourism , Bonita Springs, Florida
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