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Housekeeping Manager

Company: Hyatt Vacation Ownership
Location: Bonita Springs
Posted on: July 5, 2024

Job Description:

#LI-MM1Education and Experience - -

  • High school diploma or GED; -1 year -experience in the housekeeping or related professional area. - -OR - -
    • 2-year degree from an accredited University in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. - - -CORE WORK ACTIVITIES - - -Supporting Housekeeping Operations and Budgets - -
      • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. -
      • Inspects guestrooms -on a daily basis.---
      • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. -
      • Inventories stock to ensure adequate supplies.
      • Supports and supervises an effective inspection program for all guestrooms and public space.
      • Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
      • Ensures all employees have proper supplies, equipment and uniforms.
      • Communicates areas that need attention to staff and follows up to ensure understanding.
      • Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
        • Schedules employees to business demands and for tracks employee time and attendance. -
        • Ensures employees understand expectations and parameters.
        • Observes service behaviors of employees and provides feedback to individuals.
        • Celebrates successes and publicly recognizes the contributions of team members. - -Providing and Ensuring Exceptional Customer Service - -
          • Sets a positive example for guest relations. -
          • Participates in the development and implementation of corrective action plans to improve guest satisfaction. -
          • Empowers employees to provide excellent customer service. -
          • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. -
          • Responds to and handles guest problems and complaints. -
          • Strives to improve service performance. -Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Keywords: Hyatt Vacation Ownership, Bonita Springs , Housekeeping Manager, Hospitality & Tourism , Bonita Springs, Florida

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