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Customer Service Manager

Company: Ted Todd Insurance
Location: Bonita Springs
Posted on: January 11, 2019

Job Description:

Customer Service Manager at Ted Todd Insurance At Ted Todd Insurance, our mission is to leave anyone we come into contact with better than we found them. Our mission statement includes clients, team members, and even prospects who have never bought from us because we want to change the way the world views insurance. Ted Todd Insurance is the largest Allstate Agency in the country, and we are constantly evolving. We are an established business with a rich 32-year history, but we run ourselves like a startup. This means were lean, flexible, and open to new ideas and collaboration. We aim to be the best place to work and a company you can be proud to work with. We focus on modernizing insurance sales and customer service by providing our team with the best and most up to date technologies. With high-end compensation, health and wellness benefits, and a leadership team that is passionate about providing the best employee experience in the industry, it is simply left to the individual to make the kind of living that they not only envision for themselves, but for their loved ones as well. Why Work for us?

  • Work-Life balance - we encourage our team to work no more than 40 hours per week.
  • Supporting Cast - Were hyper selective and only hire 1% of the applicants who apply. We hire for fit and only bring on people who blow us away.
  • Vacation - We give you 3 weeks of paid time off plus bonus replacement.
  • Health, Dental, and Vision insurance for you and your family.
  • We invest in you - $5,250 per employee per year is available for education and training.
  • We know that a sharp mind is fueled by a healthy body and we reimburse you for your gym membership.
  • Financial Investment - Access to a 401(k) and financial advisor.
  • Career Development - We want to invest in your development so you can grow with us.
  • Conveniently located at 10020 Coconut Road #144, Bonita Springs, FL 34135, US Customer Service Manager The Customer Service Manager at Ted Todd Insurance is responsible for the continued excellence in Customer Service according to Allstates standards within Ted Todd Insurance. This position presents an opportunity to take ownership and control over all systems and processes as they are related to Customer Service within Ted Todd Insurance. This person will also be responsible for motivating employees, managing staff bonuses and training as these subjects are related to Customer Service within Ted Todd Insurance. This person is a supervisor of all staff that is in a customer service role. Job Responsibilities
    • Assist staff in training, coaching and development on a daily basis.
    • Act as liaison between Staff and Customer Service Director to ensure that all parties maintain clear communication and aligned incentives.
    • Measure and communicate all metrics as they pertain to the Bonita Springs Office and Leadership Team.
    • Manage all bonuses that fall under the CS umbrella and communicate those to H.R. by the 15th of every month.
    • Communicate progress of goals to the agency staff members across all departments.
    • Hold weekly staff meetings.
    • Keep team engaged and motivated as well as promoting a positive and encouraging work environment. Minimum Requirements
      • Over 18 years of age.
      • Legal United States Resident.
      • Never convicted of a felony.
      • High School Diploma or Equivalent
      • Availability to work 40 hours
      • Fluent in English
      • Ability to type 50+ wpm and a strong proficiency with computers and technology.
      • At least 1 year of sales and customer service experience
      • Strong written and oral communication skills to be used both internally with staff and externally with prospects and clients.
      • At least 2 years of proven experience selling and/or customer service.
      • Display strong leadership skills and an ability to resolve problems in creative ways. Preferred Qualifications
        • Bachelor's degree or 1 year of phone sales experience
        • Minimum 1 year in insurance industry
        • Proven experience in building client relationships
        • Demonstrate high levels of persistence and ability to overcome objections EQUAL OPPORTUNITY At Ted Todd Insurance we believe that a diverse workplace means a better, more resilient, and more innovative company. We are excited to work with anyone who shares our values regardless of race, color, national origin, citizenship, ancestry, familial pedigree, education, religion, gender, sexual orientation, age, marital status, disability, or veteran status.

          Keywords: Ted Todd Insurance, Bonita Springs , Customer Service Manager, Hospitality & Tourism , Bonita Springs, Florida

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