Technology Field Services Technician

Company: Regions Bank
Location: Bonita Springs
Posted on: January 21, 2023

Job Description:

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.Job Description:At Regions, the Technology Field Services Technician is responsible for the configuration, installation, troubleshooting, repair, and maintenance of computer systems, peripherals, printers, networks, and telecommunications systems used to support all associates.Primary Responsibilities

• Installs computer hardware, software, printers, scanners, and other end user peripherals
• Diagnoses, troubleshoots, and remediates hardware and software issues within the computing environment
• Coordinates warranty repairs, replacements, and returns with manufacturers to resolve operating issues
• Assists in installing, troubleshooting, and supporting core network infrastructure, including switches and routers, patch panels and network cabling
• Records, updates, and documents tickets in Information Technology ticketing systems
• Coordinates the technology issues related to facility renovations, new construction, and associate moves
• Coordinates computer hardware and software purchases, including determining customer requirements and specifications
• Maintains accurate inventory of computer assets throughout the product lifecycle, including procurement, shipping, deployment, decommissioning, and disposal
• Provides training and technical assistance to users
• Supports Facilities and Business Unit projects
• Offers advice and guidance to junior technicians, assisting in the development of necessary skills and promotion of continuous improvement initiatives
• Performs other job-related duties and responsibilities as needed
• Travels as necessaryThis position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.Requirements
  • High School Diploma or GED
  • Eight (8) years experience working with computers, printers, peripherals, network hardware, software, firmware, and operation systems
  • Ability to lift or move items up to 50 pounds
  • A valid driver's licensePreferences
    • A+ Certification
    • Some college level courses plus technical training
    • Familiarity with Voice over Internet Protocol (VoIP), Analog Phone Systems/PBX equipment and telecom cablingSkills and Competencies
      • Advanced experience in computer maintenance, diagnostics, troubleshooting, and problem resolution
      • Advanced knowledge of computer imaging, software installation and support, and implementing standard desktop and laptop solutions
      • Advanced knowledge of physical server environments, network folder access, and drive mappings
      • Excellent interpersonal and communication skills
      • Outstanding customer service
      • Proficient in printer installation, configuration, component functions, driver installation, maintenance and repairs
      • Thorough understanding of LAN/WAN network hardware, implementation, and supportPosition TypeFull timeBenefits InformationRegions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
        • Paid Vacation/Sick Time
        • 401K with Company Match
        • Medical, Dental and Vision Benefits
        • Disability Benefits
        • Health Savings Account
        • Flexible Spending Account
        • Life Insurance
        • Parental Leave
        • Employee Assistance Program
        • Associate Volunteer ProgramPlease note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.Location DetailsBonita SpringsLocation:Bonita Springs, FloridaBring Your Whole Self to Work We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do. OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans

Keywords: Regions Bank, Bonita Springs , Technology Field Services Technician, IT / Software / Systems , Bonita Springs, Florida