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Software Customer Support Specialist

Company: Fluke Networks
Location: Bonita Springs
Posted on: July 14, 2019

Job Description:

Software Customer Support Specialist FLU****** Fluke Corporation is the world leader in the manufacture, distribution and service of electronic test tools and software. We are a dynamic market leader with sound financial health. The Fluke brand has a reputation for portability, ruggedness, safety, ease of use and rigid standards of quality. A wholly owned subsidiary of Fortive Corporation (***************), Fluke is a multi-national corporation headquartered in the greater Seattle area. We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused, and growth-oriented. It is driven by the phenomenally successful Fortive Business System. Working at Fluke gives you access to a robust career development process and challenging, stretch opportunities. We are currently seeking a full-time Customer Support Specialist to join Fluke Digital Systems' rapidly-expanding software technology company. The Customer Support Specialist will learn the intricacies of eMaint's computerized maintenance management software (CMMS) and deliver customer support to customers, partners, and internal team members via telephone, web meeting and chat technologies. This is a ground floor opportunity to join a growing team that supports advancement from within to other departments, including Account Management, Professional Services, Sales or Support. Responsibilities: Provide support for eMaint software applications to end users in a Microsoft and Web-based environment. Answer incoming eMaint software support phone calls, email and chat communications. Find and communicate accurate solutions to issues reported by end users while using eMaint products through analytical talent and strong troubleshooting abilities. Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries. Multi-task during calls to research technical issues while communicating with the customer and clearly and concisely documenting the issue. Demonstrate a desire to help other people with specific technical issues and be able to understand the support process from the customer point of view. Contribute to growth of eMaint knowledge base by creating product documentation addendums. Deliver web-based training courses on basic eMaint system functionality to end users. Assist in updating training course materials and website training content. Actively participate in software product testing process to ensure new versions of software are ready to release. B.A. or B.S. degree preferred. Good mechanical aptitude and problem-solving skills. Strong ability to communicate technical information both in writing and verbally. Strong work ethic and ability to work efficiently and effectively with minimal supervision. Ability to work in a fast-paced environment with excellent organizational skills. Customer service experience is a plus. Database knowledge is a plus. Fluency in Spanish or Portuguese is a plus. Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets. With more than $6 billion in annual revenues, Fortive's well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution. Fortive is headquartered in Everett, Washington and employs a team of more than 24,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 40 countries around the world. Our team grows by tackling challenges that accelerate progress and further their careers. With a culture rooted in continuous improvement, the core of our company's operating model is the Fortive Business System. For more information please visit:***************. Fluke Customer Service North America-United States-FL-Bonita Springs Full-time "The company in which you have expressed employment interest is a subsidiary or affiliate of Fortive Corporation. The subsidiary or affiliate is referred to as a Fortive Company. Fortive Corporation and all Fortive Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: ***************************************************************** Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-************ or e-mail *************************** to request accommodation."

Keywords: Fluke Networks, Bonita Springs , Software Customer Support Specialist, IT / Software / Systems , Bonita Springs, Florida

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