DIRECTOR OF BUSINESS OPERATIONS PROFILE:
PELICAN LANDING COMMUNITY ASSOCIATION, INC.
Located on Estero Bay in Bonita Springs, FL
Pelican Landing Community Association (PLCA, Pelican Landing or
the Association), an unpretentious, approachable and breathtakingly
beautiful community located in Bonita Springs, is looking for a
sincerely and visibly engaged Director of Business Operations to
lead its administrative operations team.
The Director of Business Operations will develop policy and
bring new thinking and best practices to the administrative
operations of the community. The right person will find a position
where their experience and reasoning will be appreciated and
rewarded, for the betterment of the greater community, residents
PELICAN LANDING AND THE BONITA SPRINGS COMMUNITY
Pelican Landing is a community of over 3,300 residences, spread
across 2,365 acres accented by lakes and preserves. Its landscape
is colorful and lush, and its winding roadways are shaded by
canopies of towering palms and native oaks. Pelican Landing has
gone to great lengths to preserve and enhance the natural
environment – cypress hammocks, protected wildlife, and pristine
wetland areas are an integral part of the community's design.
The first home in Pelican Landing was built in 1989. Thirty
years later, the community is nearly fully built out. This
residential community offers a variety of home styles in two phases
including single family homes, attached or detached villas and
cottages, estate homes, and a mix of low-rise and high-rise condos
with views of the Gulf of Mexico. Resale prices range from the
$200K’s to $2M+. PLCA’s Phase I has 31 neighborhoods in Pelican
Landing and Phase II has the 18 neighborhoods of The Colony. PLCA
is financially sound with reserves that enable timely maintenance
and replacement of assets.
Pelican Landing residents enjoy active lifestyles. The community
includes a tennis center with 12 Har-Tru courts, a fully-equipped
fitness center, six pickleball courts, two bocce courts and a
community center where residents gather to play games and
socialize. PLCA also offers residents a canoe/kayak park on Spring
Creek, three fishing piers, a butterfly garden, and a marina on
Estero Bay where residents can use sailboats and kayaks and enjoy
complimentary sailing lessons. One amenity no other southwest
Florida community can match — PLCA owns a 34-acre island in the
Gulf of Mexico with sugar-sand beaches; accessible only via shuttle
boat. There are also two, separately owned and managed private golf
clubs with three 18-hole golf courses between them inside the
Bonita Springs, located midway between Naples and Fort Myers,
has become quite the sophisticate in recent years, blending almost
seamlessly into North Naples to its south and Estero to its north.
Golf course developments, shell-carpeted beachfront and a quiet
downtown make Bonita Springs a highly desired destination offering
a great quality of life in southwest Florida.
PELICAN LANDING MISSION
Maintain and enhance the quality of life and property values of
PELICAN LANDING VISION
Pelican Landing’s vision is to provide a very desirable
community that is characterized by its value, attractiveness,
outstanding amenities and financial stability.
PLCA BY THE NUMBERS
49 neighborhoods (Phase I and II)
Nearly $5.3M annual operating income
$2,415 annual HOA assessment per residence
$2,500 initiation/transfer fee per residence
9 board members serving 2-year terms
71 average age of members
30% of homeowners live in the community year-round.
DIRECTOR OF BUSINESS OPERATIONS POSITION OVERVIEW
In this newly formed role, the Director of Business Operations
will work closely with the Community General Manager and take
ownership for the administrative areas of the community including:
Finance and Accounting; Administration; Payroll/Human Resources;
Privacy & Gate Access; Covenant Enforcement; and Design Review and
In this leadership position the Director of Business Operations
will spearhead a team of individuals who support the community
needs, and will serve as the de facto 2nd in Command. The
individual will direct employees and independent contractors, and
will interact with residents and Board Members on committees and
individually as needs and questions arise. Must be able to manage
ongoing remote relationships/workflow such as vendors,
subcontractors, and/or outsourced personnel.
The Director of Business Operations approves invoices and
administers association funds and staff time dedicated to special
projects, as needed.
DIRECTOR OF BUSINESS OPERATIONS JOB DESCRIPTION
Responsible for the accounting of community finances, delivery
of monthly financial reports, resident billing including the annual
assessment, and community accounts receivables and payables.
Coordinates bi-weekly payroll, HR administration, employee
handbook/policies, maintains employee records and reviews, and
coordinates PTO and employee benefits.
Oversees Design Review process, assisted by a Design & Covenants
Engages with residents when community covenants are not followed
via letters, meetings, and if needed, through the Association’s
Oversees Privacy/Gatehouse department, assisted by a Privacy
Coordinator. Engages with third-party Privacy/Gate Guard vendor to
ensure Gate access enforcement (gate orders) are met.
Oversees the Association Administrative areas, to include
Reception, access decals, guest passes and resident ID cards.
Assisted in this area by Front Desk Supervisor, receptionists (day,
Coordinates the community hurricane preparedness and emergency
Engages with vendors, including insurance, housekeeping, holiday
décor and maintenance vendors.
Monitors projects and compiles timely reports to GM and Board as
Adheres to all safety policies, reporting any unsafe situations
to GM. Coordinates safety inspections and reporting to all
government agencies. Coordinates safety equipment and first aid
Complies with all policies as described in the PLCA handbook and
as listed on the PLCA website.
Other duties as assigned, based on company needs, by the GM.
Bachelor’s Degree or other advanced degree.
Active Florida Community Association Manager (CAM) certification
or ability to become certified within three months of assuming the
Five or more years progressive management experience in HOA or
Communications skills (strong written and oral), email account
management and website/artwork/photo skills.
Leadership skills—must be able to motivate a team of fellow
leaders while serving as a strong conduit to committees and
Technical skills—computer proficiency, including knowledge of
Microsoft suite systems (Word, Powerpoint, Excel), basic math
Budgeting, advanced (accrual-based, G.A.A.P.) accounting, and
Ability to solve practical problems and make decisions in a
variable, time-sensitive environment.
Ability to interpret instructions via written, oral, diagram or
Manages multiple, detailed projects according to priority and
Ability to meet U.S. employment eligibility requirements, and
all requirements as outlined in the PLCA handbook.
SALARY AND BENEFITS
Salary is open and commensurate with qualifications and
experience. The association offers an excellent bonus and benefit
INSTRUCTIONS ON HOW TO APPLY
Please upload your resume and cover letter, in that order, using
the link below. You should have your documents fully prepared to be
attached when prompted for them during the online application
Preparing a thoughtful letter of interest and alignment with the
above noted expectations and requirements is necessary. Your letter
should be addressed to Steven Backman, General Manager and clearly
articulate why you want to be considered for this position at this
stage of your career and why PLCA and the Bonita Springs, FL area
will be beneficial to you, your family, your career, and the
association if selected.
You must apply for this role as soon as possible but no later
than Friday, October 2, 2020. Candidate selections will occur
mid-October with first Interviews expected by end of October 2020
and second interviews a short time later. The new candidate should
assume his/her role in mid-late November 2020.
IMPORTANT: Save your resume and letter in the following
(These documents should be in Word or PDF format)
Note: Once you complete the application process for this search,
you are not able to go back in and add additional documents.
Click here to upload your resume and cover letter.
If you have any questions, please email Patty Sprankle:
Lead Search Executives:
Job ID: 54618074
Bonita Springs, Florida, United States
Position Title: Director of Business Operations
Company Name: Pelican Landing Community Association
Industry: Community Management
Job Function: Director/Manager/Supervisor
Job Type: Full-Time
Job Duration: Indefinite
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