Assistant Manager of Strategic Accounts
Direct Hire Position (no temp time involved)
Bonita Spring, FL
Monday - Friday 8am-5pm
To apply, please email email@example.com directly with
your resume. Be sure to include this posting information and your
This is for a premier full-line equipment-rental company
providing our customers the equipment solutions they need to get
their work done safely, confidently and cost effectively, while
enabling them to conserve capital for their growth investments.
With over 50 years of equipment-rental expertise, approximately
4,500 employees, more than 280 branches and franchise locations
around the world, this company is a leader in all of the key
markets that it serves, including transportation; industrial
manufacturing; oil gas; government municipalities; construction,
mining, energy; remediation restoration; emergency response;
facilities; MRO; entertainment; and ground care. We aspire to be
the supplier, employer and investment of choice in our industry,
with core values that promote a culture built on integrity,
respect, teamwork, and accountability.
The primary mission of the Assistant Manager is to
supervise and provide leadership to the National Accounts Team and
assist with any issues that arise.
Ensures that escalated issues are resolved promptly and
customers are paying within terms to minimize Days Sales
Outstanding DSO .
This position reports directly to the Strategic Accounts Manager
with delegated duties such as training and mentoring teams to meet
and exceed departmental objectives and goals, handling escalated
customer account issues, approving adjustments, KPI reporting,
Performance Management and other duties as assigned.
As a resource to the Strategic Accounts Manager, you will
provide additional assistance across the breath of the team under
Solid B2B customer accounts experience is needed in provide the
best level of customer service while identifying high-risk accounts
with cash flow issues.
Excellent customer service, negotiation skills and attention to
details are required to help promote long-term business
relationships with our customers and internal Business
Customer account procedures have been developed to provide a
systematic way of dealing with delinquent accounts while also
retaining our customer s loyalty and driving successful business
This position requires documenting current processes and
identifying opportunities for standardization.
The successful candidate should be well versed in process
improvement methodology and change management.
Train, mentor, drive, and manage successful performance of
customer account teams on all activities and improve
Successfully manage the team against identified targets to
outperform stated goals.
Provide and articulate receivables reporting analysis via Excel,
Utilize appropriate judgment in releasing/holding orders,
processing adjustment disputes, resolving unapplied payments and
possible account suspension due to non-payment.
Recommend suspensions, re-activations and referrals of customer
accounts to maximize collections and minimize bad debt.
Take proactive measures to address changes regarding financial
position of customers.
Maintain and grow relationships with Internal and External
Lead projects and other customer account-related tasks as
identified by management.
Utilize your skills to standardize and improve processes to gain
6 Years General Business Experience
5 Years B2B Customer Collections Experience
3 Years Supervisory Experience
Skills Self-starter, Strong Math, Analytical and Problem-solving
skills are required
Proven track record of DSO improvement with assigned account
Strong Team Leadership, Development, and Conflict Management
Advance Microsoft Excel skills
Why Kelly ® ?
As a worker today, it’s up to you to take charge of your career
and look for opportunities to learn, grow, and achieve your
potential. Helping you find what’s next is what we’re all about. We
know what’s going on in the evolving world of work—just ask the
440,000 people we employ each year. Connecting with us means
getting the support, guidance, and opportunities needed to take
your career where you may have never imagined.
About Kelly ®
At Kelly, we’re always thinking about what’s next and advising
job seekers on new ways of working to reach their full potential.
In fact, we’re a leading advocate for temporary/non-traditional
workstyles, because we believe they allow flexibility and
tremendous growth opportunities that enable a better way to work
and live. Connecting great people with great companies is what we
do best, and our employment opportunities span a wide variety of
workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a
diverse workforce and providing accommodations for people with
disabilities in all parts of the hiring process as required under
its Employment Accommodation Policy. Kelly will work with
applicants to meet accommodation needs that are made known to Kelly