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Assistant Manager of Customer Accounts

Company: Kelly
Location: Bonita Springs
Posted on: October 19, 2020

Job Description:

Assistant Manager of Strategic Accounts

Direct Hire Position (no temp time involved)

Bonita Spring, FL

Monday - Friday 8am-5pm

To apply, please email janp526@kellyservices.com directly with your resume. Be sure to include this posting information and your salary expectations.

This is for a premier full-line equipment-rental company providing our customers the equipment solutions they need to get their work done safely, confidently and cost effectively, while enabling them to conserve capital for their growth investments. With over 50 years of equipment-rental expertise, approximately 4,500 employees, more than 280 branches and franchise locations around the world, this company is a leader in all of the key markets that it serves, including transportation; industrial manufacturing; oil gas; government municipalities; construction, mining, energy; remediation restoration; emergency response; facilities; MRO; entertainment; and ground care. We aspire to be the supplier, employer and investment of choice in our industry, with core values that promote a culture built on integrity, respect, teamwork, and accountability.

Job Summary

The primary mission of the Assistant Manager is to supervise and provide leadership to the National Accounts Team and assist with any issues that arise.

Ensures that escalated issues are resolved promptly and customers are paying within terms to minimize Days Sales Outstanding DSO .

This position reports directly to the Strategic Accounts Manager with delegated duties such as training and mentoring teams to meet and exceed departmental objectives and goals, handling escalated customer account issues, approving adjustments, KPI reporting, Performance Management and other duties as assigned.

As a resource to the Strategic Accounts Manager, you will provide additional assistance across the breath of the team under their management.

Solid B2B customer accounts experience is needed in provide the best level of customer service while identifying high-risk accounts with cash flow issues.

Excellent customer service, negotiation skills and attention to details are required to help promote long-term business relationships with our customers and internal Business Partners.

Customer account procedures have been developed to provide a systematic way of dealing with delinquent accounts while also retaining our customer s loyalty and driving successful business results.

This position requires documenting current processes and identifying opportunities for standardization.

The successful candidate should be well versed in process improvement methodology and change management.

Responsibilities

Train, mentor, drive, and manage successful performance of customer account teams on all activities and improve effectiveness.

Successfully manage the team against identified targets to outperform stated goals.

Provide and articulate receivables reporting analysis via Excel, Access, etc.

Utilize appropriate judgment in releasing/holding orders, processing adjustment disputes, resolving unapplied payments and possible account suspension due to non-payment.

Recommend suspensions, re-activations and referrals of customer accounts to maximize collections and minimize bad debt.

Take proactive measures to address changes regarding financial position of customers.

Maintain and grow relationships with Internal and External customers.

Lead projects and other customer account-related tasks as identified by management.

Utilize your skills to standardize and improve processes to gain efficiencies.

Professional Experience

6 Years General Business Experience

5 Years B2B Customer Collections Experience

3 Years Supervisory Experience

Skills Self-starter, Strong Math, Analytical and Problem-solving skills are required

Proven track record of DSO improvement with assigned account portfolios

Strong Team Leadership, Development, and Conflict Management skillset required

Advance Microsoft Excel skills

Why Kelly ® ?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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Keywords: Kelly, Bonita Springs , Assistant Manager of Customer Accounts, Other , Bonita Springs, Florida

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