About Discovery Senior Living Discovery Senior Living is a
family of companies which includes: Discovery Management Group,
Discovery Development Group, Discovery Design Concepts, Discovery
Realty Group, Discovery Marketing Group, and Discovery At Home, a
Medicare-certified home healthcare company. With almost three
decades of experience, the award-winning management group has been
developing, building, marketing, and operating upscale, luxury
senior-living communities across the United States. With a
flourishing portfolio of more than 9,500 existing home or homes
under development, Discovery Senior Living has become a recognized
industry leader in creating world-class, resort-style
Discovery Senior Living is hiring Inside Sales Specialists for
our new Contact Center at our home office in Bonita Springs,
The Contact Center Agent is responsible for inbound and outbound
communication with Discovery Senior Living prospective residents.
This position is designed to use multi-communication platforms
including telephone, Live Chat and web-based programs to actively
engage prospective residents in order to advance through the sales
+ Answer inbound calls in a friendly and engaging manner to
foster sustainable relationships and build trust.
+ Utilize the discovery process with prospective residents to
learn about the needs and wants of a prospective resident.
+ Share information about our community differentiators to peak
interest and motivate the prospect to take the next step in the
+ Manage time properly to maximize AHT (Average Handling Time)
while offering an exceptional experience for the prospective
+ Translate Live Chat messages and respond appropriately using
engaging and accurate communication with the prospective
+ Capture and enter all conversations and sales activity
accurately and completely in the Customer Relationship Management
+ Follow sales processes and sales talking points to customize
conversations with prospects.
+ Make outbound telephone calls and send outbound messages to
remind prospects of scheduled tours and upcoming events at the
+ Process web-based sales leads into the CRM accurately and
+ Accept coaching and attend training modules as needed to
continuously improve performance.
+ Meet and exceed established contact center metrics.
+ Other duties as assigned.
+ High School Graduate / GED Equivalent - Associates Degree
+ Strong proficiency with MS Office Word, Outlook, Excel -
+ One (1) year sales experience contact center environment.
+ Familiar with CRM systems and best practices
+ Senior Living / Multi Family / New Home sales experience a
$18.00 - $20.00 per hour + Incentives
In addition to a rewarding career and competitive salary,
Discovery offers a comprehensive benefit package.
Eligible team members are offered a comprehensive benefit
package including medical, dental, vision, life and disability
insurances, paid time off and paid holidays. Team members are
eligible to participate in our outstanding 401(k) plan with company
match our Employee Assistance Program and accident insurance