Customer Service Rep - AutoZone

Company: AutoZone
Location: Bonita Springs
Posted on: July 15, 2021

Job Description:

Position Summary

AutoZone's Full-Time Senior Retail Sales Associate drives sales through superior customer service by exceeding customer expectations and providing a WOW! Customer Service experience. While assisting customers, the Senior Retail Sales Associate will perform daily assigned duties and remain compliant with company procedures in accordance to AutoZone expectations by Living the Pledge every day.

Position Responsibilities

Provides WOW! Customer Service
Ensures assigned store tasks are completed in a timely manner on assigned shift
Operates cash registers and follows established cash handling procedures
Follows company policies and loss prevention procedures
Maintains a safe working environment including PPE (Personal Protective Equipment)
Maintains store appearance and merchandising standards as directed
Ensures that merchandise is restocked and placed in their respective areas
Utilizes ZNET to help customers locate merchandise or find suitable alternatives
Maintains product knowledge and current promotions through AutoZone systems and information sources
Practices GOTTChA and assists with the installation of wipers blades, batteries and light bulbs
Utilizes OBDII to read codes from customer’s automobiles
Ability to diagnose automobile problems and recommend solutions
Communicates with managers regarding customer concerns and employee matters
Actively engaged in developing more effective customer service skills
Provides honest and trustworthy advice to customers regarding the best products that fit the customers’ expectations

Position Requirements

High School diploma or equivalent
Basic knowledge of automotive parts is required
Excellent communication and decision making skills
Ability to lift, load, and deliver merchandise
Ability to work a flexible schedule to meet the business needs, including holidays, evenings and weekend shifts

Keywords: AutoZone, Bonita Springs , Customer Service Rep - AutoZone, Other , Bonita Springs, Florida

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