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CSR

Company: Animal Wellness Center of Bonita
Location: Bonita Springs
Posted on: July 31, 2022

Job Description:

Job Description Animal Wellness Center of Bonita is looking for a customer service representative to join our team in our Bonita Springs office. This person will drive customer satisfaction by fielding inquiries, addressing and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Also, the candidate is experienced with Apple Computers and understands small animal vaccination protocols. Responsibilities: Manage inbound customer communications Answer incoming phone calls, texts, and emails to address customer questions, requests and issues. Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs. Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic. Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development. Requirements: High school degree or equivalent 1-2 years proven experience in supporting client success Excellent written and verbal communication skills Ability to address complaints and issues with effective solutions and a positive attitude Passion for delighting customers with above and beyond service Excellent time-management and prioritization skills Familiarity with eVetPractice software is a plus Animal Wellness Center of Bonita is a privately-owned, full-service veterinary small companion animal hospital exclusively serving canines and felines, dedicated to improving the quantity and quality of canine and feline lives, with emphasis upon preventive care and corrective care as necessary, oral health assessments, spays/neuters, and surgical intervention when indicated. Our employees enjoy a work culture that promotes unparalleled patient care and client education. Animal Wellness Center full-time employee benefits include health expense reimbursement, paid time off, retirement 401K with employer match, profit sharing, bonus, and professional development. Employees can also take advantage of discounts for employee pet(s).

Keywords: Animal Wellness Center of Bonita, Bonita Springs , CSR, Other , Bonita Springs, Florida

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