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Workflow Coordinator

Company: Benecard Services, LLC
Location: Bonita Springs
Posted on: January 15, 2023

Job Description:

JOB SUMMARY: Under the direction of the Business Process Automation Manager and the VP of Quality Business Process, this individual will be responsible for the development, testing and execution of the automation of various workflows, business processes, reporting and quality reviews. This team is independent of the IS/IT development team and primarily focuses on workflow and business process automation to improve quality, improve efficiency and ensure scalability to support growth. This individual will be self-directed and use multiple applications and resources to satisfy enterprise and departmental workflow requests. Coordination with various levels of staff including Sr. Leadership, Operations Management and Support staff is critical. The Workflow Developer will partner with the BPA Project Coordinator to understand requests, research the level of effort, develop requirements, and create a high-quality solution. Collaboration with teammates on various development standards and protocols is essential. This is a fast-paced, deadline driven position that requires a high level of creativity and out of the box thinking and problem solving. Utilization of applications such as Decisions, Selenium, PyCharm and others in conjunction with languages such Python and Java will be required. ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Create and maintain enterprise and departmental workflow solutions.
  • Work with various operational departments to automate manual processes.
  • Research and learn the various operational processes that you will be automating.
  • Become a subject matter expert on the process you are automating.
  • Work with the BPA Project Coordinator to define the project requirements.
  • Code and script development to create automated processing and user emulation for operational processes.
  • Test executions of automated scripts.
  • Utilize the Mantis application to document and track all development and testing efforts.
  • Document defects and issues including relevant descriptions of the issue with detailed steps to replicate.
  • Work with the Corporate Projects Office during the business request process and the development team to design, run and evaluate test strategy and coverage to implement high quality solutions.
  • Coordinate User Acceptance Testing with Business Owners.
  • Pro-actively troubleshoot with business, development, and QA peers to replicate, identify, and resolve issues.
  • Follow quality procedures and development standards.
  • Ability to work with both manual and automated testing procedures and applications.
  • Ability to complete tasks upon projected timelines.
  • Will provide additional resource support to all areas within the Quality Business Process and may also provide resource support to other operational areas as needed.
  • Maintains working relationships with all internal customers (i.e., Client Service Managers) to assure accurate and timely implementation of all client benefit requests.
  • Identify system issues that could negatively impact client needs and report accordingly.
  • Other duties assigned as needed. QUALIFICATIONS:
    • High school diploma.
    • Experience with Prescription Benefits is preferred.
    • Proficient knowledge of development principles and protocols
    • Experience with applications such as Selenium and Decisions.
    • Experience in Python, Java and other development languages.
    • Proficiency with quality management tools and presentation of data analysis.
    • COGNOS Business Software knowledge is preferred.
    • Ability to work independently and meet deadlines is required.
    • Willingness to cross-train in several disciplines is a must.
    • Flexibility and ability to work in high pressure situations and conform to tight deadlines is required.
    • 2+ years of experience in application and process development.
    • Strong Microsoft Office Suite experience and skills.
    • Working knowledge of Microsoft Excel.
    • Proficiency with database management tools and presentation of data analysis.
    • Must have exceptional interpersonal and organizational skills.
    • Must be detail oriented and can produce work at the highest level of quality.
    • Must be dependable and motivated.
    • Professional written and verbal communication skills necessary. Featured Benefits
      • Competitive salary
      • Potential to earn $1,000 sign-on bonus
      • Vacation and Sick/Personal Time
      • Medical Insurance
      • Hearing Program Discount
      • Short- & Long-Term Disability Insurance
      • Life Insurance
      • Flexible Spending Account
      • 401(k)
      • Employee Referral Program
      • Employee Recognition
      • Tuition Reimbursement
      • Professional Development Training About Benecard Services our affiliated companies:Benecard Services, LLCBenecard Services, LLC has been administering carve-out, fixed rate insured prescription drug benefit programs since 1990. Benecard is a full service, in-house prescription benefit administrator that includes mail and specialty drug dispensing. We are a premiere nationwide Prescription Benefit Administrator headquartered in Lawrenceville, New Jersey.Website:
        BeneCard PBFBeneCard PBF provides self-funded prescription benefit program administration with a personalized approach through focused, clinical expertise. Our business model operates on a customized claim processing system offering unlimited capability and flexibility to respond to client needs in an evolving marketplace. Advanced clinical programs and advanced technology provide the framework to maximize the use of all data elements available. This allows BeneCard PBF to filter the information, focus on clinical opportunities and facilitate interaction between the physician, the pharmacist and the patient to effectively promote complete health care. Headquartered in Bonita Springs, Florida.Website:
        National Vision AdministratorsFor over 40 years, National Vision Administrators (NVA) has been meeting the vision benefit needs of public employer groups, Health & Welfare Funds, Associations and Coalitions. Providing millions of people throughout the United States with vision care programs that help them be smarter buyers of eye care and eyewear, NVA is particularly well suited to address today's health benefit challenges as it relates to eye care. We offer cost-effective, customized vision benefit programs that are clinically integrated. We are proud of the fact that we have retained over 99% of our clients and believe it is the greatest testimony to the high-quality benefits and service satisfaction we provide to both our clients and their members. Headquartered in Clifton, New Jersey.Website:
        We are an Equal Opportunity employer.

Keywords: Benecard Services, LLC, Bonita Springs , Workflow Coordinator, Other , Bonita Springs, Florida

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