Client Service Representative
Company: United Veterinary Care
Location: Bonita Springs
Posted on: March 16, 2023
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Job Description:
Description Position at Newport Animal Hospital Client Service
Representative - ReceptionistBeing a Client Service Representative
(CSR) in a veterinary office takes a special kind of person who is
able to deal with both humans and animals alike. As a CSR your
primary responsibility is to be efficient in any and all front desk
operations. A CSR is the client's first and last impression of
Newport Animal Hospital and it is important that all clients feel
welcome, safe and comfortable. CSRs are invaluable members of our
hospital team, and we treat them that way. Come thrive in an
environment that encourages learning and continued grow within the
profession and become the bridge between pet owners and patient
care.Essential Functions and Responsibilities:---Deliver
exceptional customer service to pet owners in a polite and timely
manner, both in person and over the phone---Schedule and confirm
appointments, record keeping and organization, provide estimates
and invoices for payment---Respond with compassion and empathy in
stressful and emotional situations---Maintain a clean, stocked and
orderly lobby and front office area---Educate clients on wellness
plans, food and products sold in waiting room---Perform opening and
closing procedures, end of day reports and deposits ---Data Entry:
records, client questionnaires, referral information,
etc.---Distribute mail ---Ensure that referral letters and lab
results go to the corresponding veterinarians ---Admit patients:
ensuring that the patient is weighed and all information is
current. Skills and Qualifications:---Minimum 2 years' customer
service experience required (retail, food and beverage,
etc.)---Computer experience (email usage, word/excel) and
proficiency required in front desk equipment (such as, fax machine,
credit card machine, copy machine, and postage meter)---Must
possess basic math skills to determine proper deposits, make
change, and process payments utilizing credit card and check
terminal---There must be a general understanding of veterinary
terminology, situational understanding and being able to
successfully communicate these situations with clients and
veterinary team. ---Able to phone and waiting room triage to
determine the difference between an emergency and a routine office
visit ---Excellent communication skills with clients and team
members---Proficient time management, ability to problem solve,
learn, and handle multiple tasks---Enthusiastic team player with a
patient, and positive professional attitude.---Must be able to work
seated for a majority of dayBenefits and Perks:---Medical, Dental,
and Vision insurance options, all starting first of the month
following date of hire---401K with company match ---Flexible
Spending Account or Health Savings Account options included---Long
Term Disability options---Short Term Disability, paid for by
employer ---Complimentary Life Insurance $15,000; with options to
purchase additional voluntary benefits for self or family
---Personal Pet Discounts---PTO and Paid Holidays---Company
Sponsored Employee Assistance Program (EAP)At Newport Animal
Hospital, we pride ourselves on providing high quality care for
your pet with a family atmosphere. We are a full-service veterinary
facility offering a wide range of services including routine
wellness care, full surgical capabilities, state-of-the art
diagnostic equipment, and compassionate staff who will treat your
pet like their own. We are committed to educating clients on how to
keep pets healthy year-round through preventive medicine, but in
the event your pet isn't feeling well we pride ourselves on staying
current with the latest advances in veterinary technology and
treatment. Newport Animal Hospital can help with anything from nail
trims to surgery, wellness care to sick visits, pediatric to end of
life care and everything in between.We are a proud United
Veterinary Care Partner hospital. United Veterinary Care supports
the unique culture and individuality of each partner hospital while
empowering the hospital teams in their care for patients. One of
our goals is to support our community of hospitals in creating
sustainable, fulfilling careers in a profession we love.
Keywords: United Veterinary Care, Bonita Springs , Client Service Representative, Other , Bonita Springs, Florida
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