Patient Services Specialist
Company: GenesisCare
Location: Bonita Springs
Posted on: May 18, 2023
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Job Description:
At GenesisCare we want to hear from people who are as passionate
as we are about innovation and working together to drive better
life outcomes for patients around the world.
Do Your Life's Best Work!
As Patient Services Specialist, you will ensure a high level of
patient service is provided including anticipating needs,
maintaining patient service expectations, and reacting to feedback.
You are expected to maintain a professional service which meets
patient needs.
What you'll do:
Customer Service
---Monitoring and reacting to patient feedback
---Monitoring the flow of patients and directing as appropriate
---Answering and attending to all telephone calls in a timely
manner
---Responding to queries in accordance with the privacy policy
---Having a breadth of service knowledge to respond to patient
queries
---Providing support to Physicians and other internal customers, as
required
---Assist with patient questions regarding billing and insurance
payments
---Maintenance and improvement of the patients' waiting room
---Maintaining the look and feel of both patient and
employee-facing spaces, restocking supplies, and organization
---Dealing with people traffic, by directing vendors and visitors
as they come and ensuring compliance to sign in protocols
Maintaining the Integrity of Patient Records
---Scheduling Physician appointments with regard to availability &
appropriate timeframes
---Undertaking all actions to support a Physicians clinic visit,
including ensuring the completeness of patient records prior to and
subsequent to the visit
---Admitting and discharging patients, prior to and following,
consultation, evaluation and follow-up appointments
---Registering new patients in a timely manner and ensuring the
accuracy of personal and billing details
---Ensuring all documentation and correspondence required for the
consultations appointment is registered
---Creating referring doctor records as required
---Following up on referrals
---Document management
You are required to work co-operatively within a multidisciplinary
team and assist other team members to achieve team objectives and
work outcomes.
---Adhere to the policies and procedures as documented in the work
instruction manual and as directed
---Contribute to team development through contributing in team
huddles, participating in team problem solving, supporting Center
Leads and Physicians with ad hoc tasks, etc.
---General administrative and patient support duties, e.g. document
management, report generation
What's in it for you:
Who we are:
We are 6000+ highly trained healthcare professionals and support
staff across the United States, Australia, the U.K, Spain and
China, designing cancer and heart disease treatments to help
patients achieve the best possible life outcomes.
Global care
Across the world, we have more than 580+ centres to help us bring
the right care to our patients. Every year our team sees more than
1.4 million patients globally across our Oncology, Cardiology &
Sleep Medicine Centres.
People centricity is at the heart of what we do and we pride
ourselves on making our people a priority, whether that be a
patient or an employee. We aim to build culture of 'care' that is
patient focused, and performance driven. Our people promise is "do
your life's best work, by always growing, having a profound human
impact and making great things happen together." If you'd like to
truly make a difference, join us at GenesisCare!
Please be vigilant of online scams impersonating GenesisCare.
Please note that we will only contact qualified applicants via an
official GenesisCare email account ending in genesiscare.com or via
an official Workday email ending in Workday.com.
GenesisCare is an Equal Opportunity Employer.
Keywords: GenesisCare, Bonita Springs , Patient Services Specialist, Other , Bonita Springs, Florida
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