Patient Service Specialists

Company: Florida Cancer Specialists
Location: Bonita Springs
Posted on: May 27, 2023

Job Description:

Date Posted:
2022-11-28-08:00
Country:
United States of America
Location:
Bonita Springs OfficeWHY JOIN FCS

At Florida Cancer Specialists & Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the people and communities we serve, associates benefit from significant professional opportunities, career advancement, training and competitive wages.

Offering competitive salaries and comprehensive benefits packages to include loan repayment, tuition reimbursement, 401-K match, pet and legal insurance.

A LITTLE BIT ABOUT FCS

Since 1984, Florida Cancer Specialists & Research Institute & Research Institute (FCS) has built a national reputation for excellence. With over 250 physicians, 220 nurse practitioners and physician assistants and nearly 100 locations in our network. Utilizing innovative clinical research, cutting-edge technologies, and advanced treatments, we are committed to providing world-class cancer care. We are recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, FCS offers patients access to more clinical trials than any private oncology practice in Florida. Our patients have access to ground-breaking therapies, in a community setting, and may participate in national clinical research studies of drugs and treatment protocols. In the past five years, the majority of new cancer drugs approved for use in the U.S. were studied in clinical trials with FCS participation prior to approval.

Through our partnership with Sarah Cannon, we are one of the largest clinical research organizations in the United States. Often, FCS leads the nation in initiating research studies and offering ground-breaking new therapies to patients.

Come join us today!
Job Description Summary:

Will handle most clerical duties associated with a medical clinic.

The job of Patient Services Specialist (PSS) is divided into "stations." Each station has a distinct set of job duties, which includes job duties that usually are performed by one employee in a usual day. However, in addition to the "usual" duties of the station they are sitting in, every PSS employee is required and expected to assist their co-workers in performing every job duty of a PSS at all times. All employees hired for the Patient Services Specialist position will be expected to learn and perform all duties of all front office stations.

Due to the different office layouts, the person doing the named station that day or week may not perform some of the listed job duties. Demonstrated strong copywriting and editing skills are essential. Requires attention to detail and the ability to consistently meet time-sensitive priorities. Must be highly organized with the ability to be flexible, according to changing priorities.

Performs other duties and projects as assigned.

Position Qualifications/Requirements

Education:

• High School Diploma / GED required. Previous Experience:
  • Experience in the healthcare field is highly preferred. Attention to detail with strong ability to multitask. Excellent interpersonal skills.
  • Strong communication skills with a wide variety of personalities. Core Capabilities:
    • Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.
    • Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
    • Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation) are an active listener, and effectively provides balanced feedback.
    • Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration, and partnerships, as well as a positive employee, physician and community relations.
    • Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.
    • Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
    • Computer Skills: Proficiency in Microsoft Office: Word, Excel, PowerPoint, and Outlook required. 4.Certifications/Licenses:
      • Valid state Driver's License for travel to satellite offices and offsite meetings. Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required. 5.Travel
        • 26-50% Remote:
          • No
          • As a reminder those who drive must provide copies of the declarations page of their personal insurance policy for each vehicle that they can use to the Human Resources Department for verification purposes annually. Required Limits: Split Limits of $100,000/$300,000/$100,000 6. Standard Core Workdays/Hours:
            • Monday to Friday 8:00 AM - 5:00 PM. EEOC
              
              To give equal employment and advancement opportunities to all people, we make employment decisions at FCS based on each person's performance, qualifications, and abilities. FCS does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We will make reasonable accommodations for qualified individuals with known disabilities unless making the reasonable accommodation would result in an undue hardship to FCS. Our Equal Employment Opportunity policy covers all employment practices, including selection, job assignment, compensation, discipline, termination, and access to benefits and training. If you have a question about any type of discrimination at work, contact the Manager of Human Resources or the VP of Human Resources. You will not be punished for asking questions about this. Also, if we find out that anyone was illegally discriminating, that person will be subject to disciplinary action, up to and including termination of employment.
              
              SCREENINGS - Background, drug, and nicotine screens
              
              Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. All offers of employment at Florida Cancer Specialists & Research Institute are contingent upon clear results of a thorough background screening. Additionally, as a condition of employment, FCS requires all new hires to receive various vaccinations, including the influenza and COVID-19 vaccines, barring an approved exemption. In addition, FCS is a drug-free workplace, and all new hires will be subject to drug/ nicotine testing.

Keywords: Florida Cancer Specialists, Bonita Springs , Patient Service Specialists, Other , Bonita Springs, Florida