Product Support Representative I
Company: Disability Solutions
Location: Saint Petersburg
Posted on: May 2, 2024
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Job Description:
Position Type : Full time Type Of Hire : Experienced (relevant
combo of work and education) Education Desired : Bachelor of
Commerce/Business Travel Percentage : 0%Job DescriptionThe world of
finance moves fast. At FIS, we're faster. Our teams are empowered
to learn, grow, and make an impact-in their careers and
communities. We deliver innovation that advances the way the world
pays, banks and invests. If you want to grow personally and
professionally, we'd like to know: Are you FIS?About the role:As a
Product Support Representative, you will work with FIS clients to
provide in-depth product support. You will take incoming inquiries
to resolve customer concerns raised during installation, operation,
maintenance or product application.What you will be doing:---
Handle customer inquiries and resolving support issues such as
address changes, processing orders, warranty, or billing and
payment.--- Provide in-depth product support and researching client
issues.--- Troubleshoot problems with equipment or software
applications and recommend corrective action.--- Document customer
information and recurring technical issues to support product
quality programs and product development.What you will need:---
Prior banking experience preferred---Client facing experience---
Strong analytical, organizational and time management skills--- The
ability to work independently--- You are an excellent communicator
and strong problem-solver--- Knowledge of FIS products a plusAdded
bonus if you have:---Experience with SNOW platform.What we offer
you:At FIS, we hire the best. In return, you receive exceptional
benefits including:--- Opportunities to innovate in fintech---
Tools for personal and professional growth--- Inclusive and diverse
work environment--- Resources to invest in your community---
Competitive salary and benefitsPrivacy StatementFIS is committed to
protecting the privacy and security of all personal information
that we process in order to provide services to our clients. For
specific information on how FIS protects personal information
online, please see the Online Privacy Notice.EEOC StatementFIS is
an equal opportunity employer. We evaluate qualified applicants
without regard to race, color, religion, sex, sexual orientation,
gender identity, marital status, genetic information, national
origin, disability, veteran status, and other protected
characteristics. The EEO is the Law poster is available here
supplement document available hereFor positions located in the US,
the following conditions apply. If you are made a conditional offer
of employment, you will be required to undergo a drug test. ADA
Disclaimer: In developing this job description care was taken to
include all competencies needed to successfully perform in this
position. However, for Americans with Disabilities Act (ADA)
purposes, the essential functions of the job may or may not have
been described for purposes of ADA reasonable accommodation. All
reasonable accommodation requests will be reviewed and evaluated on
a case-by-case basis.Sourcing ModelRecruitment at FIS works
primarily on a direct sourcing model; a relatively small portion of
our hiring is through recruitment agencies. FIS does not accept
resumes from recruitment agencies which are not on the preferred
supplier list and is not responsible for any related fees for
resumes submitted to job postings, our employees, or any other part
of our company.#pridepass
Keywords: Disability Solutions, Bonita Springs , Product Support Representative I, Other , Saint Petersburg, Florida
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