Order Taker - PM - The Ritz-Carlton, Naples - (19179713)
Company: Marriott International, Inc.
Location: Bonita Springs
Posted on: February 3, 2020
Order Taker - PM At more than 80 award-winning properties
worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences
so exceptional that long after a guest stays with us, the
experience stays with them. As the premier worldwide provider of
luxury experiences, we set the standard for rare and special luxury
service the world over. We invite you to explore The Ritz-Carlton.
The Ritz-Carlton, Naples, located at 280 Vanderbilt Beach Rd,
Naples, Florida, 34108 currently has the following opportunity:
Order Taker - PM(19179713) : Take room service orders over the
phone. Answer questions on menu selections, and check with kitchen
staff. Answer guest questions or concerns regarding the origin,
vintage, and style of various wines. Place and log call back for
room service order. Notify guests and management of delays in
service delivery. Communicate additional meal requirements,
allergies, dietary needs, and special requests to the kitchen.
Maintain cleanliness of work areas throughout the day. Record
transaction in MICROS system at time of order. Complete all closing
reports, including MICROS reports. Process all payment methods.
Follow all company and safety and security policies and procedures;
report accidents, injuries, and unsafe work conditions to manager;
and complete safety training and certifications. Ensure uniform and
personal appearance are clean and professional, maintain
confidentiality of proprietary information, and protect company
assets. Welcome and acknowledge all guests according to company
standards, anticipate and address guests'' service needs, assist
individuals with disabilities, and thank guests with genuine
appreciation. Speak with others using clear and professional
language, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others,
and support team to reach common goals. Ensure adherence to quality
expectations and standards. Stand, sit, or walk for an extended
period of time. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors. We
invite you to learn more about this position and apply
Connect with us on social media to keep up to date on The
Ritz-Carlton news, learn more about our culture, and engage with
the Careers team on Facebook.
http://www.linkedin.com/company/ritz-carlton Join The Ritz-Carlton
Ladies and Gentlemen. The Art and Soul of Hospitality. - The
Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The
Ritz-Carlton does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., Bonita Springs , Order Taker - PM - The Ritz-Carlton, Naples - (19179713), Other , Bonita Springs, Florida
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