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Desktop Analyst

Company: Herc Rentals
Location: Bonita Springs
Posted on: November 22, 2020

Job Description:

Req : [[id]]Herc Rentals Inc. (NYSE: HRI) is an equipment rental firm committed to providing its customers with unparalleled service and expert solutions needed to take on the most demanding jobs.With more than 50 years of equipment rental expertise, our growing team consists of more than 5,000 employees and 270 company-owned branches. Herc Rentals continues to evolve and grow through technological innovations, expanded product offerings, value-added services and consultative services that support its customers--- construction, industrial, remediation and maintenance projects.We aspire to be the supplier, employer and investment of choice in our industry, with core values that promote a culture built on honesty, excellence, respect, and commitment.Short DescriptionResponsible for desktop/laptop installation and support.ResponsibilitiesProvide first & second level desktop support for PC/LAN and laptop/workstation end-users including executives and senior-level managementUpdate and monitor ticketing systemsProvide routine problem reporting and recommendations to managementUtilize technical and procedure documentation for Help Desk, PC desktop/laptop configuration standards and install proceduresConfiguration and deployment of new desktop and laptop systemsTroubleshoot and resolve hardware, software, and printing issues as they occurAssist IT related projectsProvide new hardware/software for users as approved, assist in asset tag control and inventory management.Install, configure, move, and retire PC equipmentCoordinate and collaborate effectively with technical teamsEstablish and maintain good working relationship with clientsOvertime and occasional weekend shifts required as neededFrequent regional travel may be requiredServe as a member of the ---On-Call--- support teamResourceful, Customer focused, and Team playerRequirementsProfessional ExperienceExperience supporting computers and printers in a network environmentKnowledge/experience with a broad base of tools and technologies around Desktop and laptop support in an enterprise environment is requiredInteracts with management, technical, and business users to understand the business and technical requirements of the organization regarding assigned work tasksWorks in a collaborative manner with other team members to balance and address operational tasks, project work, and business requestsSupports application lifecycle for centrally supported PC applicationsCoordinate projects as assignedProvides operational support for endpoint protection, encryption, client management, and other client-side computer management solutionsWork with other Desktop support staff to provide engineering technical solutions in support of business requirementsEnsuring appropriate documentation is in place for assigned responsibilitiesExtensive knowledge of computer hardware (Dell, HP, IBM, etc.)Proficient in Microsoft Windows 7 and Windows 10Proficient in Office 2007, 2010, 2013, 2016 Suites, and Office 365 Trend, SharePoint, various Adobe products, Internet Explorer, Skype, WebEx, Chrome, Java, Cisco VPN, and MS Outlook with MS Exchange for end users, and Service Now ticketing systemAnti-Virus Symantec Endpoint ProtectionKnowledgeable of TCP/IP, DCHP, DNS, VPN, AD, and networkExperience with Apple phones, tablets, and MacBook---s preferredExcellent oral and written communication skills are required to provide appropriate client support and interactionExperience with Altiris or similar software: remote control, software delivery and imagingAbility to work independently and with little supervisionAbility to work well with others across many organizations including development, sales, marketing, finance, customer support, and field serviceDemonstrates integrity and follows standard operating proceduresProfessional demeanor and strong work ethicProfessional customer service focused attitudePositive, winning attitudeOccasionally requires lifting as appropriate to perform duties and responsibilities Must be able to lift up to 50 lbsEducational BackgroundAssociate or bachelor---s degree in information technology or related two years minimum will also be considered Certification; ITIL Foundation, MCA, MCP, MCSE preferredConditions of EmploymentHigh pressures, Fast-paced and demanding office environment, may have to work at different work sitesSkills Ability to work well with others across many organizations including development, sales, marketing, finance, customer support, and field service Excellent written and oral communications skills with demonstrated commitment to producing high quality documentation. Strong written and verbal communication skills Must be a Team Player. Professional customer service focused attitude. Professional demeanor and strong work ethic.At Herc Rentals, our success depends on the success of our people. Our ability to provide exceptional service to our customers and maintain a leadership position in our industry is a result of the people we hire and develop. We are growing in dynamic new ways and we recognize that the right people, offering their ideas and expertise, will enable us to continue our success.Herc Rentals provides an excellent compensation and benefits package, which includes a competitive salary, retirement savings plan, tuition reimbursement, comprehensive medical, dental, vision care, life insurance coverage, paid vacation and holidays.Herc Rentals does not discriminate in employment on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factor.

Keywords: Herc Rentals, Bonita Springs , Desktop Analyst, Professions , Bonita Springs, Florida

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