Service Desk Analyst - Level 1
Company: Modis
Location: Bonita Springs
Posted on: March 14, 2023
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Job Description:
Akkodis is seeking a Service Desk Analyst for a contract to hire
position with a client located in Bonita Springs, Florida. In this
position, you will be the main liaison between our employees and
the IT organization, supporting both standard and proprietary
technology in a way that enhances our employee experience. You will
troubleshoot application, mobile and computer problems, perform
hardware and software diagnostics, and will implement or coordinate
needed repairs via phone, chat, or email. Document user's support
issues through our internal tracking system which includes opening,
updating, escalating, resolving, and closing support tickets
following the current internal end-user Service Level Agreement to
ensure a timely resolution. -- Pay/Salary Range:-- $17.00/hr -
$22.00/hr Service Desk Analyst job responsibilities include:
Support incoming Incidents and Requests from multiple communication
pathways, mainly consisting of Phone, Email and Self-Service
tickets, in a fast-paced environment to provide first-level
technical support. Provide top-tier customer support for all users,
including Senior and C-Level management Be able to ask efficient
probing questions and use working knowledge of internal systems to
determine the root cause of any issue as quickly as possible
Actively participate in Business Acceptance Testing and User
Acceptance Testing to better understand new developments Explain
highly technical processes or applications in a way that is
understandable to the standard end user Document all parts of the
interaction with concise and accurate notes in each ticket worked
Educate users on new processes or procedures when new enhancements
are made to field applications Address support requests related to
applications. Provide support to all on and offsite personal to
ensure that their IT systems are working effectively. Install and
configure applications on desktops, laptops, handheld devices
Establish and support user accounts, profiles, file sharing, basic
access privileges, and desktop-level security All calls will be
logged on the support desk application to ensure they are resolved
efficiently, effectively, and following our internal Service Level
Agreements Assist in the documentation of support processes and
procedures to ensure there is a guide to all processes and update
these as and when necessary Perform general IT administration as
and when required QUALIFICATIONS: Degree in Computer Science,
Information Systems, Business Analysis, or other related field or
multiple years of recent equivalent IT service experience 1-3
years' experience in Help desk Support or equivalent field
Experience in supporting desktop operating systems such as Windows
7/8/10. Expert knowledge of Microsoft Office suite of applications
Proficient in mobile technology e.g. IOS and Android devices.
Experience providing phone and remote support for users. Experience
in customer service-related roles Understanding of ITIL practices
and ServiceNow is preferred If you are interested in this Service
Desk Analyst job in Orlando, Florida then please click APPLY NOW.--
For other opportunities available at Akkodis go to . If you have
questions about the position, please contact Jose Colomer at . --
-- Benefit offerings include medical, dental, vision, term life
insurance, short-term disability insurance, additional voluntary
benefits, commuter benefits and 401K plan. Our program provides
employees the flexibility to choose the type of coverage that meets
their individual needs. Available paid leave may include Paid Sick
Leave, where required by law; any other paid leave required by
Federal, State or local law; and Holiday pay upon meeting
eligibility criteria. Disclaimer: These benefit offerings do not
apply to client-recruited jobs and jobs which are direct hire to a
client -- -- Equal Opportunity Employer/Veterans/DisabledTo read
our Candidate Privacy Information Statement, which explains how we
will use your information, please navigate to
https://www.modis.com/en-us/candidate-privacyThe Company will
consider qualified applicants with arrest and conviction
records
Keywords: Modis, Bonita Springs , Service Desk Analyst - Level 1, Professions , Bonita Springs, Florida
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