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Desktop Analyst

Company: Herc Rentals Inc.
Location: Bonita Springs
Posted on: June 4, 2019

Job Description:

Herc Rentals Inc. (NYSE: HRI) is an equipment rental firm committed to providing its customers with unparalleled service and expert solutions needed to take on the most demanding jobs. With more than 50 years of equipment rental expertise, our growing team consists of more than 5,000 employees and 270 company-owned branches. Herc Rentals continues to evolve and grow through technological innovations, expanded product offerings, value-added services and consultative services that support its customers' construction, industrial, remediation and maintenance projects. We aspire to be the supplier, employer and investment of choice in our industry, with core values that promote a culture built on honesty, excellence, respect, and commitment. Short Description Responsible for desktop/laptop installation and support. Responsibilities Provide first & second level desktop support for PC/LAN and laptop/workstation end-users including executives and senior-level management Update and monitor ticketing systems Provide routine problem reporting and recommendations to management Utilize technical and procedure documentation for Help Desk, PC desktop/laptop configuration standards and install procedures Configuration and deployment of new desktop and laptop systems Troubleshoot and resolve hardware, software, and printing issues as they occur Assist IT related projects Provide new hardware/software for users as approved, assist in asset tag control and inventory management. Install, configure, move, and retire PC equipment Coordinate and collaborate effectively with technical teams Establish and maintain good working relationship with clients Overtime and occasional weekend shifts required as needed Frequent regional travel may be required Serve as a member of the "On-Call" support team Resourceful, Customer focused, and Team player Requirements Professional Experience Experience supporting computers and printers in a network environment Knowledge/experience with a broad base of tools and technologies around Desktop and laptop support in an enterprise environment is required Interacts with management, technical, and business users to understand the business and technical requirements of the organization regarding assigned work tasks Works in a collaborative manner with other team members to balance and address operational tasks, project work, and business requests Supports application lifecycle for centrally supported PC applications Coordinate projects as assigned Provides operational support for endpoint protection, encryption, client management, and other client-side computer management solutions Work with other Desktop support staff to provide engineering technical solutions in support of business requirements Ensuring appropriate documentation is in place for assigned responsibilities Extensive knowledge of computer hardware (Dell, HP, IBM, etc.) Proficient in Microsoft Windows 7 and Windows 10 Proficient in Office 2007, 2010, 2013, 2016 Suites, and Office 365 Trend, SharePoint, various Adobe products, Internet Explorer, Skype, WebEx, Chrome, Java, Cisco VPN, and MS Outlook with MS Exchange for end users, and Service Now ticketing system Anti-Virus Symantec Endpoint Protection Knowledgeable of TCP/IP, DCHP, DNS, VPN, AD, and network Experience with Apple phones, tablets, and MacBook's preferred Excellent oral and written communication skills are required to provide appropriate client support and interaction Experience with Altiris or similar software: remote control, software delivery and imaging Ability to work independently and with little supervision Ability to work well with others across many organizations including development, sales, marketing, finance, customer support, and field service Demonstrates integrity and follows standard operating procedures Professional demeanor and strong work ethic Professional customer service focused attitude Positive, winning attitude Occasionally requires lifting as appropriate to perform duties and responsibilities Must be able to lift up to 50 lbs Educational Background Associate or bachelor's degree in information technology or related two years minimum will also be considered Certification; ITIL Foundation, MCA+, MCP, MCSE preferred Conditions of Employment High pressures, Fast-paced and demanding office environment, may have to work at different work sites Skills * Ability to work well with others across many organizations including development, sales, marketing, finance, customer support, and field service * Excellent written and oral communications skills with demonstrated commitment to producing high quality documentation. * Strong written and verbal communication skills * Must be a Team Player. * Professional customer service focused attitude. * Professional demeanor and strong work ethic. At Herc Rentals, our success depends on the success of our people. Our ability to provide exceptional service to our customers and maintain a leadership position in our industry is a result of the people we hire and develop. We are growing in dynamic new ways and we recognize that the right people, offering their ideas and expertise, will enable us to continue our success. Herc Rentals provides an excellent compensation and benefits package, which includes a competitive salary, retirement savings plan, tuition reimbursement, comprehensive medical, dental, vision care, life insurance coverage, paid vacation and holidays. Herc Rentals does not discriminate in employment on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factor. * LI-PostSDL2017

Keywords: Herc Rentals Inc., Bonita Springs , Desktop Analyst, Professions , Bonita Springs, Florida

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