Incident Analyst II, High Availability

Company: Arthrex
Location: Bonita Springs
Posted on: February 3, 2020

Job Description:

Requisition ID: 43678 Title: Incident Analyst II, High Availability Division: Arthrex, Inc. (US01) Location: Bonita Springs, FL Main Objective: Incident Analyst II, High Availability works to bring focus, urgency, and timely resolution to all critical incidents. This includes taking ownership of the incident for the full life-cycle of the incident; facilitating with the offshore incident team, coordinating all incident resolution efforts, communicating with leadership on the status of the incident, and authoring the root cause analysis (RCA) report.ESSENTIAL DUTIES AND RESPONSIBILITIES:Managing and coordinating all activities for the full life-cycle of in-scope incidents Ensuring that all incident documentation is complete and accurate Chairing bridge calls for effective coordination, incident resolution, and service restoration Sending all incident notifications and updates Coordinating efforts to achievers RCAs for all incidents Delivering post-incident reports and RCAs to relevant parties Working with the HAT Manager and other Team Leaders to compile reports and maintain documentation Incidental Duties:The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.Education and Experience:High school diploma or equivalent requiredBachelor's Degree in Business Management/CS/MIS (or similar) preferred.2 years of technical/systems of enterprise support-related experience is required. Prior experience in a manufacturing environment is a plus.Knowledge and Skill Requirements/Specialized Courses and/or Training:ITIL v3 Foundation certification preferred.Machine, Tools, and/or Equipment Skills:PCs and have a command of Excel, PowerPoint, and Word plus any additional communications equipment as needed.All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. - provided by Dice

Keywords: Arthrex, Bonita Springs , Incident Analyst II, High Availability, Professions , Bonita Springs, Florida