Front Desk / Customer Service Representative
Company: Goldfish Swim School - Bonita Springs
Location: Bonita Springs
Posted on: January 26, 2023
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Job Description:
Are you looking for a great gig where the work is actually fun?
Do you want to work somewhere you can get real job experience and
make a difference? Check out Goldfish Swim School! We're a rapidly
growing, award winning franchise that is not your typical
company!We change lives. We help children reach their goals. We
wear flip flops. We work in a 90-degree pool. We love our employees
and reward hard work with shout awards, gift cards and fun social
events! We offer paid training and flexible shifts that are perfect
for students or folks who want to grab extra hours without working
late nights. Even better? Due to the rapid growth of our school,
advancement opportunities exist for the right
candidate.Benefits:Leadership rolesFlexible hoursGreat payValuable
work experienceIncreased social opportunitiesFuture
references/referralsRequirements:Enthusiastic and EnergeticAbility
to work with childrenExcellent interpersonal communication and
organizational skillsJob Title: Front Desk Customer Service
RepresentativeReports to: General Manager/Sales & Marketing
ManagerFLSA Status: Non-ExemptSummary: Promotes quality customer
service and processes sales and registration transactions. Acts as
the first point of contact for potential and current Goldfish
customers, and is responsible for presenting a positive image for
the company.Duties and Responsibilities:Answers telephones,
responds to inquiries, takes messages and screens and directs phone
calls in a professional manner.Processes student registrations
using effective sales/customer service techniques.Schedules and
manages pool parties. Supervises private party staff.Resolves
customer concerns/complaints using a professional approach.Assists
members with purchases of merchandise and vending.Greets parents
and students as they report to the front desk.Checks in students on
the attendance tracking system.Maintains cleanliness of the front
desk area, Snack Shack area, changing areas, restrooms and
observation area.Monitors Snack Shack area and provides guidance to
Snack Shack staff.Checks voicemail and email correspondence and
responds in a timely manner.Updates informational displays with
accurate and timely promotions and literature.Provides occasional
administrative support for management personnel, including the
General Manager and Assistant General Manager.Makes collection
calls to resolve open accounts.Prepares twice daily student lesson
schedules for use by instructors and management staff.Enforces
safety rules and regulations to prevent accidents. Administers
first aid when necessary.Fulfills other duties and responsibilities
as assigned by the employer.Education/Experience: Bilingual,
Spanish-speaking preferred. High school diploma or GED required.
Some college preferred. Two years previous customer service and/or
administrative office experience required. Intermediate level
computer skills required using Word, Excel and other software
systems.Certifications and licenses: CPR, First Aid and AED
certification required.Work Environment: While performing this job,
the employee is exposed to heat and humidity occasionally. Noise
level is usually moderate.Each Goldfish Swim School is an
independently owned and operated franchise. The respective
Franchisee is the employer at each Goldfish Swim School location.
Each franchisee can set their own wages, benefit programs and terms
and conditions of employment, which may vary at each Goldfish Swim
School location.
Keywords: Goldfish Swim School - Bonita Springs, Bonita Springs , Front Desk / Customer Service Representative, Sales , Bonita Springs, Florida
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