Spa and Dining Reservations Agent - The Ritz-Carlton, Naples - (19001AJK)
Company: Marriott International, Inc.
Location: Bonita Springs
Posted on: August 29, 2019
Spa and Dining Reservations Agent At more than 80 award-winning
properties worldwide, The Ritz-Carlton Ladies and Gentlemen create
experiences so exceptional that long after a guest stays with us,
the experience stays with them. As the premier worldwide provider
of luxury experiences, we set the standard for rare and special
luxury service the world over. We invite you to explore The
Ritz-Carlton. The Ritz-Carlton, Naples, located at 280 Vanderbilt
Beach Rd, Naples, Florida, 34108 currently has the following
opportunity: Spa and Dining Reservations Agent(19001AJK) : Process
all reservation requests, changes, and cancellations received by
phone, fax, or mail. Identify guest reservation needs and determine
appropriate room type. Verify availability of room type and rate.
Explain guarantee, special rate, and cancellation policies to
callers. Accommodate and document special requests. Answer
questions about property facilities/services and room
accommodations. Follow sales techniques to maximize revenue. Input
and access data in reservation system. Indicate special room
reservation types (e.g., complimentary rooms, employee discounts,
travel agent inspection rates, and wholesale reservations) by
inputting the correct code and rate into the reservation system.
Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and
personal appearance are clean and professional; maintain
confidentiality of proprietary information; protect company assets;
protect the privacy and security of guests and coworkers. Welcome
and acknowledge all guests according to company standards;
anticipate and address guests'' service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; answer
telephones using appropriate etiquette. Develop and maintain
positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of
other employees. Comply with quality assurance expectations and
standards. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors. We
invite you to learn more about this position and apply
Connect with us on social media to keep up to date on The
Ritz-Carlton news, learn more about our culture, and engage with
the Careers team on Facebook.
http://www.linkedin.com/company/ritz-carlton Join The Ritz-Carlton
Ladies and Gentlemen. The Art and Soul of Hospitality. - The
Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The
Ritz-Carlton does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., Bonita Springs , Spa and Dining Reservations Agent - The Ritz-Carlton, Naples - (19001AJK), Sales , Bonita Springs, Florida
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